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Service Manager
3 months ago
SERVICE MANAGER
Regency Park, SA
About us
At Kennards Hire, our mission isto be the best hire company in the world. We're not striving to be the biggest;we're striving to be the best. Our commitment to sustainable growth andinnovation drives us to excel, benefiting our customers, our employees, and theKennards Hire family. With an impressive 86% of our team members affirming thatKennards Hire is a Great Place to Work, we're proud of our achievements.
Join the Kennards Hire family,where our values—One Family, Fair Dinkum, Taking Hire Higher, and Every Customera Raving Fan—guide everything we do. As Australia and New Zealand's largestfamily-owned equipment hire company, we believe in providing our team memberswith the tools and opportunities to succeed.
About the role
Our newly established Distribution Centre, located in RegencyPark, is specifically designed to support the SA network with a diverse rangeof large and specialist equipment, products, and solutions. The primaryobjective is to enhance the reliability, convenience, utilisation, and productivityof our four specialist branches: Pump & Power, Access, Site ServicesSolutions, and Traffic, which collectively create our Distribution Centre
The Service Manager role is integral to the DistributionCentre site leadership team, overseeing the repairs and maintenance function.Responsibilities include maintaining and enhancing the safety, quality, andservice levels of all equipment, as well as managing and developing teammembers within the workshop function.
This role requiresyou to:
Lead and manage the workshop team within the Distribution Centre (DC). Foster a culture of continuous improvement and safety Manage the workshop budget in alignment with DC profit and loss (P&L). Oversee the DC workshop to ensure service and repair of equipment meet Kennards Hire standards and minimize downtime. Collaborate with the Site Manager to plan workshop staffing to achieve profitability targets. Ensure accurate rostering and timely completion of payroll processes. Prepare end-of-month reports. Maintain effective workshop administration to Quality Management (QOM) standards. Monitor and address all QOM Audit requirements. Maintain the presentation standards of the workshop, yard, and warehouse storage areas. Order parts and workshop supplies, keeping essential items in stock while managing costs within branch budgets. Coordinate with external suppliers to obtain quotes for parts. Evaluate all jobs considering quality, cost, time, and resources. Communicate with external repairers for technical equipment repairs.About you
Previous experience managing a workshop or service department Previous experience with hands on equipment maintenance and service Demonstrated previous experience leading a team in a management/supervisory role, with the ability to effectively delegate, coach and develop Strong financial acumen and experience managing costs and budgets Strong analytical and problem-solving skills with the ability to identify root causes Excellent interpersonal and communication skills, with the confidence to proactively develop new customer relationships and engage staff Experience in working within a network operationWhy join the family
We are Australia andNew Zealand's largest family-owned equipment hire company. Our values are atthe heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher& Every Customer a Raving Fan.
We offer great Benefits & Rewards such as;
