Marketing and Sales Administrator

2 weeks ago

Surfers Paradise, Queensland, Australia Marriott Vacations Worldwide Full time
Provide administrative assistance to the Marketing leaders, Holiday Advisor Manager(s), and Quality Assurance Executive.

Service includes support for processing paperwork, organizing files, maintaining customer records, documenting advisor contests and incentives, communicating to other departments, coordinating and communicating schedules between marketing and holiday advisor departments.

Check all reservations through company systems. Identify each booking to be divided into owner type and sort of guest. Verify each booking for the latest presentation to qualify for the presentation. Provide the selected owner type and assign to Marketing Executive for doing Pre-Arrival Call service. Supporting the tour desk service for the onsite marketing team. Reporting to the manager for overall tours in each month and prepare for the next following month.

JOB SPECIFIC TASKS

Marketing:

Report guest details and arrival to manager.
Follow daily bookings and prepare information for the marketing team.
Acknowledge all customers and review documents accurately and completely.
Coordinate with the hotel operation for owner arrival and documents.
Provide and support as detailed below.

Manager
Send the weekly arrival report
Gather guest information when required
Penetration Report
Any additional tasks assignment from manager

Marketing Team
Prepare daily arrival and assign the lead
Generate guest data individually for Marketing Executive to follow up with the guest
Check daily booking from system and assign to marketing
Support Onsite Tour desk booking with provided member information
Support Guest Services during the tour presentation

Holiday Planning:


Service includes processing paperwork, organizing files, maintaining customer records, documenting advisor contests and incentives, communicating to other departments, coordinating and communicating schedules between marketing and holiday advisor departments, and other tasks as may be required to support the company's efforts.


Quality Assurance:


The Quality Assurance tasks, primary responsibility is to assist the Manager or designate with the day-to-day procedures of site operations, execute the proper documentation of contracts and doing contract button ups.

On the back end, the administrator assists the site operations by assisting in member's bookings and any probable cancellation of a new member after the Holiday Advisor has met the member and before forwarding them to the Manager or designate.

On a secondary level, the Quality Assurance task may need to assist the Manager or designate with the site operations in terms of educating members.


Encore:


This position is responsible for coordinating post tour, the presentation for purchase of the Encore program to all TNS (Tour No Sale) guests.

The role also includes related paperwork and information tracking.
Daily support for encore deposit process and create OTM lead.

Other:

Purchasing if needed.
Perform all tasks in a timely manner ensuring all deadlines are met.
Perform other reasonable duty or function that may be assigned by management.

Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.

Maintain an attitude and commitment to provide excellent service to all customers and associates.

Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.

Maintain computer systems knowledge (Microsoft Office and MVCI Marketing systems).
Maintain current computer systems knowledge as used by the company.

Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.


Policies and Procedures:

Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and co-workers.
Attend meetings as required.

Computer Skills:

Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

Working with Others:

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.

Physical Tasks:

Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

CANDIDATE PROFILE
Preferred Education and Experience
High school completion or equivalent.
Related work experience.

Required Qualifications
Proficiency in reading and writing English (additional language required for certain positions).

Willing To:

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