Sales Administration

3 weeks ago

Surfers Paradise, Queensland, Australia Marriott Vacations Worldwide Full time

CANDIDATE PROFILE
Preferred Education and Experience
High school completion or equivalent
Related work experience

Required Qualifications
Proficiency in reading and writing English (additional language required for certain positions)

Willing To:

Work in contact with the general public using strong communication and customer service skills
Demonstrate openness to adapt to different cultural contexts based on location
Must be willing to be flexible across shifts as required by business needs

JOB SPECIFIC TASKS
Performs tasks as assigned, to contribute to team, department and/or business results.
Ensure quality contract document procedures and suggest improvements
Have a thorough understanding and knowledge of the product
Ensure contract documentation is accurate and provides correct representation
Communicate with Holiday Planning Department regarding status of contracts, file document requirements and follow up.
Protect Personally Identifiable Information (PII) as outlined by MVC Policies
Performs other duties as appropriate
Follows established operational procedures for Identity Verification and OFAC/CDC checks as required
Acting on financing information received, completes file with required back up verification documentation. Informs Management on any related issues.
Produces prompt accurate contract documents to Advisors.
Follows Standard Operating Procedures for all daily required tasks relating to the New Owner Administration (Contracting) Department
Produces daily and weekly reports as requested, cancellations, missing documentation and defaults
Ensures quality processes and upholds controls in the following areas:
Rescissions
Minimum down payment requirements
Contract switches (upgrade or downgrade in Points levels)
Pricing
Financing terms and interest rates
First Day Benefits
Unclosed business review (debtor control)
Extended closing dates
On "Hold" inventory
Ensures files are complete with all required correctly signed original documentation, in preparation for Closing processes by the Completions Department
Provides commission information to appropriate department for payroll purposes
Ensure all closing documents, including loan originations, are filed in accordance with all required procedures.
Ensures compliant working practices and security within the Sales Administration working area
Performs related tasks as assigned.

COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS
Proficiency in the use of computer word processing skills with specific knowledge of Microsoft Excel and Word
Good organizational and math's skill
Must be able to handle a flexible work schedule and work reasonable additional hours, including on weekends and evenings
Experience in high volume, fast-paced, results oriented business environments,
Ability to work under pressure, manage multiple priorities, and be a self-starter.
Proven verbal and written communication skills.
Proven ability to work in a team environment and interact with all levels of the organization.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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