Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Woolworths Group Limited Full time

About Woolworths Group

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand's largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

Customer Service Officer - Yennora Support Office

Do you have a passion for customer service, continuous improvement, and solving challenges to increase customer satisfaction? If so, we have the opportunity you've been waiting for you

Amazing team member benefits, worth around $5,000 - $7,000 per annum in savings A positive and rewarding team culture Thorough training and high-level of support

Why you'll love it here
In addition to this exciting role, these are some of the benefits we offer:

Competitive salary and bonus on offer with additional loading when working weekends Partner with collaborative, considered and reputable leaders Our team believes in building partnerships through collaboration, transparency and trust The opportunity to collaborate with some of the brightest and best minds in Australia across our brands An exciting career - as our business grows, so do the opportunities for our people

In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 continues to support our Woolworths, BWS, Dan Murphy's, Countdown, and BIG W stores across the country, providing them with our customers' favourite food, drink, and everyday needs items.

Becoming Primary Connect gives us the opportunity to keep growing so we can become the next generation supply chain whilst remaining an essential part of Woolworths Group. There has never been a more exciting time to join our team.

About the Role

Within the role you will maintain a high level of communication and customer service to Primary Connect customers, Replenishment, DC operational teams, and transport partners. Providing proactive responses to issues relating to service levels to achieve, on time delivery and escalation of solutions to maintain maximum efficiency of product flow.

This full-time permanent opportunity is to either work a) Monday - Friday 9 am - 6pm or b) Tuesday - Friday (9am - 6pm) & Saturday (7am - 3pm) with an additional weekend loading on Saturday. This role is an office based role in our Yennora Support Offices.

A typical day would involve:

Respond to incoming customers, transport providers, and internal stakeholders' requests and queries via various mediums (calls, email, chats) in a timely manner Ensure a great customer experience for all customers Troubleshoot and problem solve independently using relevant systems and applications, including but limited to collection and delivery issues, claims and returns cases and missed deliveries. Ensure timely resolution of issues by following up and escalating where applicable Escalate issues if the answer is unclear, or if escalation criteria is met Play an active role in root cause identification and improvement plan for triage accounts Manage customer specific non business as usual (BAU) operational requirements Participate in improvement initiatives to improve customer and carrier experience

Who we're looking for:

Demonstrate a professional and attentive manner when dealing with calls and emails to ensure agreed service levels and standards are maintained and deliver consistent and sustainable outcomes Have an ability to stay calm, prioritise effectively and remain focused when under pressure Demonstrates high levels of pro-activity and personal accountability Be curious and detailed: ask plenty of questions, seek root cause before determining a resolution path Adopt a service-oriented approach focused on early problem resolution Understand and adhere to Chain of Responsibility (CoR) obligations Have confidence to resolve requests that may require engaging with various internal and external stakeholders, and if disputes occur resolve them within the approved delegation of authority and timelines A passion for customer satisfaction and a "can do" attitude Proficient in computer systems such as Microsoft and Google Suite and have confidence in navigating new systems (TMS, MyPC, SAP, Genesys and Salesforce)

If this sounds like you and you want to be part of one of the most exciting journeys in Australian retail, apply now

This role would initially be a Monday to Friday roster during training and onboarding but will transition to a Tuesday to Saturday roster.

If this sounds like you and you want to be part of one of the most exciting journeys in Australian retail, apply now #work180

Grow with the Group

As an inclusive, team-first company

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    You're willing to try complex and diverse work.You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.In this role, you'll:This role will see you resolve escalated requests and disputes related to Tolling ticketing or concession schemes.You will: Manage...

  • Project Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer. Ongoing role. Flexible working locations across our Gosford, Wollongong, Lithgow, Maitland, or Parramatta offices.?Hybrid working.An exciting opportunity has arisen for a Project Officer to join the Customer Programs team within the Revenue NSW Fines and Debt Optimisation & Project Delivery unit.The Customer Programs team leads a number of...

  • Project Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer - Program Delivery Team, Temporary full-time opportunity, locations are flexible across NSW with hybrid workingAn exciting opportunity has arisen for a Project Officer to join Program Delivery Team within Revenue NSW.The Program Delivery team in Taxes & Grants are tasked with leading innovative and best practice programs. The program team...

  • Operations Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Officer, Ongoing role. Primary location Parramatta with possible flexibility across other locations such as Gosford and Wollongong. Attendance at various RNSW sites may be required from time to time. Hybrid flexible working arrangements,An exciting opportunity has arisen for an Operations Officer to join the Governance and Risk team within Duties...

  • Assistant Technical Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Assistant Technical Officer.- Grade 5/6. Salary commencing from $93,295 p/a + Super Multiple Ongoing roles Hybrid flexible working with a regular landing day at our Parramatta locationThese roles sit within the Business Taxes team within Revenue NSWAbout the team:As NSW's principal revenue agency, Revenue NSW administers state taxation and revenue for and...

  • Policy Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Policy OfficerGrade 7/8, Ongoing position available, full-time, with potential for Talent Pool creationLocation: Sydney, flexible working conditionsAre you passionate about shaping policies that positively impact the lives of individuals and businesses in New South Wales?Are you a strong communicator with exceptional stakeholder management skills, experience...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support Officer, Ongoing, locations are flexible across NSW with hybrid workingAn exciting opportunity has arisen for an Operations Support Officer to join the Property Tax (First Home Buyers Choice) Operations within Revenue NSW.The roles are within our Customer Service, Taxes and Grants division within Revenue NSW. We are seeking to recruit...

  • Finance Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Finance Support Officer, Temporary Opportunity for 12 months, Sydney Location with hybrid workingAn exciting opportunity has arisen for a Finance Support Officer to join the Operations Procurement Team within DCS NSW.The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are passionate about putting the...

  • Assistant Operations Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Operations Officer. Ongoing role. Parramatta location with hybrid working arrangements. As a member of a large team, you will be required to attend our Parramatta office for meetings at least once a week.We currently have an exciting opportunity for a customer-focused Assistant Operations Officer to join the Payroll Tax Operations team in Business...

  • Project Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer, Ongoing, Roles can be based in Sydney and various locations will be considered, flexible working from homeWe are looking to welcome new members to our team who are seeking a rare and rewarding opportunity to make an impact delivering customer-centric government initiatives.Do you love preparing presentations and communicating complex...

  • Assistant Compliance Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Compliance Officer, Ongoing, Parramatta location with hybrid workingAn exciting opportunity has arisen for a customer-focused Assistant Compliance Officer within our audit teams to join the Business Taxes unit in our Taxes & Grants division within Revenue NSW.In this role, you will undertake a range of desk and field audits, including more complex...

  • Manager, Aboriginal Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support OfficerGrade 3/4, OngoingAbout this roleOperations Support Officer. Multiple ongoing roles. Primary location Parramatta with flexibility across other locations such as Gosford and Wollongong. Hybrid flexible working arrangements.Exciting opportunities have arisen for Operations Support Officers to join the Duties Service team - Duties &...

  • Administrative Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Administration Officer:Role particulars:Role title:Administrative Officer (DSO)Branch and Division:Construction Services Metropolitan, SafeWork NSWLocation:Parramatta/NegotiableDuration: Permanent OngoingClosing Date: Friday 1st December 2023 [9:59AM]About the Role*:SafeWork NSW is the State's workplace health and safety regulator. Our focus is to reduce...

  • Major Incident Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Major Incident OfficerTemporary 6 months (possibility of conversion to ongoing)Grade 7/8The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.About the RoleWe are looking for an...

  • Assistant Operations Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Operations Officer - Duties, Ongoing, Gosford, Parramatta or Wollongong locations with hybrid workingAn exciting opportunity has arisen for an Assistant Operations Officer to join our Electronic Duties Returns (EDR) Governance team within the Duties Compliance area at Revenue NSW.As an Assistant Operations Officers you will be responsible for...

  • Policy Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Policy AdvisorPolicy & Strategy, Better Regulation Division(NSW Fair Trading)Department of Customer ServiceWe are looking for a driven and passionate person wanting to work on policy and law reform across a diverse range of consumer protection, building and industry regulation issues.If you have an interest in public policy and want to make a real difference...

  • Assistant Policy Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Policy AdvisorPolicy & Strategy Branch, Better Regulation Division(Fair Trading, SafeWork NSW)Department of Customer ServiceWe are looking for driven and passionate people wanting to work on policy and law reform across a diverse range of consumer protection, worker safety and industry regulation issues.If you have an interest in public policy and...