Automotive Service Manager

Our client is a multi-franchise New Vehicle Dealership with 2 dedicated Service Centres providing all levels of servicing for their brands.

As an award-winning dealership group they have partnered with some of the best car brands and are enjoying strong sales
growth from their continued commitment to great customer service and support for local community programs.

How would you like to live in Tropical North Queensland (Cairns) . Enjoy the tropical lifestyle and grow your career to the next level.

Move your family to an amazing part of Australia where the medium house price is still less than $640000 Cairns property market) with amazing schools both private and public, and where sport is a way of life. Have all the conveniences of the big cities shopping centres, but with the relaxed lifestyle where everything is within 25min drive even when you live on the northern beaches.

We are currently seeking a motivated Operational Service Manager to oversee a talented team of technicians, service advisors and support staff at our service centre, located in the city hub of Cairns, Far North Queensland. Catering for 6 brands from Prestige to high volume brands like Mercedes Benz Land Rover Kia MG and Ford.

With approximately 27 staff under your control, you will be directly supported by a Warranty Manager, CRM Manager and Workshop Controller, Workshop Foreman along with 18 odd technicians/apprentices and ancillary staff. With a strong commitment to staff training in areas requiring technical certification or business management and skills development, this role demands a Service Manager with the experience in achieving factory KPI's along with controlling costs and exceeding company budgets.

With a greater focus on the customer experience from manufacturers, meeting critical benchmarks in this area is all important to ensure manufactures targets and KPI's are meant consistently.

About the role.

Our client's goal is to be a leading automotive service centre for our brands and for the next generation of PHEV and EV technologies.

You will be responsible for the day-to-day service operation of no less than 6 brands comprising of a mix of high volume and prestige brands operating out of our main service facility in the city centre.
This role will challenge you to innovate and transform traditional service methods by implementing new systems and processes alongside current service activities.

To achieve this you will require excellent team leadership skills with an understanding of the importance of creating a work environment that brings out the best in your team on consistence basis. With eye always on the expectations set by the manufactures to achieve NPS/CSI scores that in turn create a customer experience that is second to none.

This is a hands on role where you are spending your time with your staff and customers on the concrete. This is not a role where you are confined to an office, but a role where you are involved in the everyday activity and managing the department by walking around and communicating with customers and staff alike.

Finding solutions to problematic situations and everyday challenges go hand in hand with a busy workshop doing upwards of 70 RO's per day and growing.

Ensuring the ongoing development and technical expertise of our technicians and apprentices. Having them gain the knowledge and confidence as we move into a new phase of EV vehicles.
Ability to control costs while growing profitability across the service department. An emphasis on regular reporting and accountability is required, as you work closely with the management team and report to the Fixed Operations Manager to build a bigger and better 'next generation' service offering.

This is your opportunity to remodel your career, while working in the automotive environment you have always wanted to be in

SO, WHAT ARE WE OFFERING TO ENSURE YOUR SUCCESS?

Attractive remuneration package consisting of salary and commission with an OTE of $ including an income guarantee for the first 3 months.

This in not a typo we are serious about attracting the very best Service Manager AVAILABLE.

Our client is the largest Automotive group in Cairns with no less than 13 new car brands and continues to provide exceptional service to their loyal clients through their service departments, with continued facility improvements and additional equipment acquisitions this service centre is primed for continued growth.

Theyhave been in business for over 30 years in Cairns with a strong history of community involvement.

With approximately 18 Techs and apprentices plus support staff this is a high-volume operation.

Remuneration package – Retainer $90k + minimum monthly commission and added performance bonuses would see an On Target Yearly Earn at $150k-$160k per year +Super. A fully maintained company car + fuel, and laptop will be provided.

Hours of work - Mon-Fri 7.30am - 6.00pm

High Quality, Personalised and Market Specific Training

Our client enjoys a high level of training support from its brand partners in Australia and has an absolute commitment to training. We have a multileveled and structured approach to training, as we are genuinely focused on the professional development of all staff. We conduct regular in-house training sessions, supplemented by factory specialist trainers for advanced sales and service development.

We don't just make it up as we go – we have a plan for your success.

A Real Team

We know everyone says this... and here it's true. We think you will see the difference our client's energy and attitude when you met them. They have a supportive and diverse team who are highly successful, individually and as a group. With the service division led by a General Service Manager with more than 20 years of experience in fixed operations, you will have the support required for your continued success.

There is real cooperation in the team to ensure that all members are as successful as possible. They share the common goal of building a better business and each person's success is important to us.

Career Options to grow and change.

On offer to staff are many opportunities to expand and grow within the dealership network including moving between brands or locations, and across all functions of the business. We offer a range of different apprenticeships, professional careers, and training for people who are interested in cars, administration, finance, and technology. When we can source staff from within the group that is the preference, and we have excellent programs in place to grow people who choose to have a career with us.

Giving back to the community

Our client has a rich history of being involved in the local community and charitable events.

Along with supporting local sporting clubs and community beneficial programs. They currently support the following organizations,

As one of the major sponsors for Cairns Taipans who are in the NBA and grass roots basketball.

Sponsorship in Cairns Netball, Cairns BMX, Cairns AFL.

Major Sponsor for the City of Cairns Amateur Golf Tournament, and the Survivor Golf Series

Also, they contribute funds to the local IFYF foster care program, Couch Wellness Centre, and Ronald McDonald House.

We are actively involved with VPG and the Cairns Diocese supporting students work experience in the business program.

Contribute resources and equipment access to the local Tafe campus.

HOW TO PRIORITISE YOUR APPLICATION WITH US:

We have a sophisticated and vigorous selection procedure which is managed by Go Recruit Automotive Personnel which starts with an online registration, simply click the APPLY button and submit your covering letter and resume and we will be in contact with you discuss the position and your experience.

This process ensures that when, we offer you a position in our business, you can plan on building a long-term career with us. We choose our staff very carefully, support them with ongoing training, coaching and career advancement and years later they are still growing with us.

APPLY NOW and enjoy the relaxed lifestyle of Far North Queensland (Cairns)

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