Customer Service Officer

1 week ago

Sydney, New South Wales, Australia City of Canada Bay Council Full time
The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.

City of Canada Bay Council's values underpin how we operate.

We act with integrity; We empower our people; We are respectful; We work together; We innovate

Customer Service Officer - Casual

Job No. CB17936

$31 - $32 per hour + super + weekend penalties


Concord Oval Recreation Centre (CORC) is a brand new, state of the art community focused recreation centre located in Sydney's thriving inner west.

The centre comprises a four court Stadium which caters for indoor soccer, netball, pickleball, badminton and basketball, a leading Health Club comprising of two group fitness studios, cardio, and weights areas, as well as a Creche facility that provides a convenient solution for those who would like to utilise the facilities.

This role will also have shifts rostered at Five Dock Leisure Centre (FDLC), which comprises of a competition standard Gymnastics Hall, a two court Stadium which caters for indoor soccer, netball, badminton, basketball, volleyball & light volleyball.


As a Customer Services Officer you will be energetic and passionate, providing up to date information on Centre activities including the promotion of various services within the Centre, and guiding customers around the facilities available to them.

You will also be responsible for processing customer payments and transactions in line with the Centre's cash handling policy.


Casuals are provided with as much notice as possible for available shifts however, last minute notice may be required to cover unforeseen staff leave.

In addition to a bubbly, outgoing personality, you will have the following essential skills and experience:

  • Demonstrated experience in a customer service environment including accurate cash handling
  • Experience working in a team environment
  • Outstanding customer service and communication skills with the ability to promote the service to members.
  • A valid Working with Children Check & First Aid Certificate
The schedule will vary based on business requirements, across the following span of hours:

Concord Oval Recreation Centre

  • Monday to Friday 5:30am 10:00pm
  • Saturday & Sunday 7:00am 6:00pm
  • Public Holidays 7:00am 6:00pm

Five Dock Leisure Centre

  • Monday, Wednesday & Friday 9:00am 8:00pm
  • Tuesday & Thursday 9:00am 10:00pm
  • Saturday 8:00am6:00pm
  • Sunday 9:00am1:30pm
  • Public Holidays CLOSED
Click here for the position description.

For further information on this position please contact Darby Mehan, Customer Service and Sales Team Leader, FDLC & CORC on

  • The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace._
  • This position is identified as a Child-Related position under the Commission for Children and Young People Act 1998, and the City of Canada Bay is required to conduct Working with Children Checks on the preferred applicants. Prohibited Persons are not eligible to apply._
  • The successful applicant for this role will be required to be fully vaccinated for COVID19 or provide evidence of an approved medical contraindication form. It is the responsibility of the applicant to ensure they are able to meet all requirements in line with Councils COVID Safe Workplace Policy & Procedure, WHS requirements and prevailing NSW Public Health Orders._

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