Customer Service Officer

2 weeks ago


Sydney, New South Wales, Australia SB Recruitment Full time

Salary:

Contract Type:

  • Full Time
-
Location:

  • Sydney
  • NSW
-
Industry:

  • Call Centre & Customer Service
-
Contact Name:

  • Lucy Miller
-
Contact Phone:

-
Date Published:

  • 11Apr2024
-
The Company.


This market leading financial services company is searching for a Customer Service Officer who has a passion for helping customers and delivering exceptional service.

This is an outstanding opportunity to join a professional and friendly team where you can be recognized as an expert in your field.

This organization is a major player within the asset finance sector and is well known for their competitive products & uncompromised service to clients Based in Macquarie Park, there is ample parking for staff, they are located close to public transport and their approachable & friendly management provide endless training & develop for staff.


The Job.
Reporting through to the Customer Solutions Manager, you will be responsible for the following duties:

  • Receive inbound calls from customers regarding queries relating to new products & services, existing loans and general enquiries.
  • Communicating with internal and external parties as appropriate to solve customer queries.
  • Liaising with customers regarding any current early stage due accounts and supporting them with bringing their account up to date.
  • Helping customers understand their financial commitments to prevent future arrears.
  • Working to achievable team KPI's and targets.

You.
To be successful in this role, you must have experience in the following areas:

months experience working within customer service in the retail, hospitality or call centre sector.

  • Degree qualified in Business, Commerce, Economics or a related field is advantageous.
  • Exceptional relationship building skills with a compassionate yet results focused nature.
  • Ability to build relationships with a customer centric and soft approach to collections.
  • Comfortable working in a fast paced, considerate and professional environment.

How to apply.

  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Customer Case Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...


  • Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    You're willing to try complex and diverse work.You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.In this role, you'll:This role will see you resolve escalated requests and disputes related to Tolling ticketing or concession schemes.You will: Manage...

  • Project Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer. Ongoing role. Flexible working locations across our Gosford, Wollongong, Lithgow, Maitland, or Parramatta offices.?Hybrid working.An exciting opportunity has arisen for a Project Officer to join the Customer Programs team within the Revenue NSW Fines and Debt Optimisation & Project Delivery unit.The Customer Programs team leads a number of...

  • Project Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer - Program Delivery Team, Temporary full-time opportunity, locations are flexible across NSW with hybrid workingAn exciting opportunity has arisen for a Project Officer to join Program Delivery Team within Revenue NSW.The Program Delivery team in Taxes & Grants are tasked with leading innovative and best practice programs. The program team...

  • Operations Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Officer, Ongoing role. Primary location Parramatta with possible flexibility across other locations such as Gosford and Wollongong. Attendance at various RNSW sites may be required from time to time. Hybrid flexible working arrangements,An exciting opportunity has arisen for an Operations Officer to join the Governance and Risk team within Duties...


  • Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Assistant Technical Officer.- Grade 5/6. Salary commencing from $93,295 p/a + Super Multiple Ongoing roles Hybrid flexible working with a regular landing day at our Parramatta locationThese roles sit within the Business Taxes team within Revenue NSWAbout the team:As NSW's principal revenue agency, Revenue NSW administers state taxation and revenue for and...

  • Policy Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Policy OfficerGrade 7/8, Ongoing position available, full-time, with potential for Talent Pool creationLocation: Sydney, flexible working conditionsAre you passionate about shaping policies that positively impact the lives of individuals and businesses in New South Wales?Are you a strong communicator with exceptional stakeholder management skills, experience...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support Officer, Ongoing, locations are flexible across NSW with hybrid workingAn exciting opportunity has arisen for an Operations Support Officer to join the Property Tax (First Home Buyers Choice) Operations within Revenue NSW.The roles are within our Customer Service, Taxes and Grants division within Revenue NSW. We are seeking to recruit...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Finance Support Officer, Temporary Opportunity for 12 months, Sydney Location with hybrid workingAn exciting opportunity has arisen for a Finance Support Officer to join the Operations Procurement Team within DCS NSW.The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are passionate about putting the...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Operations Officer. Ongoing role. Parramatta location with hybrid working arrangements. As a member of a large team, you will be required to attend our Parramatta office for meetings at least once a week.We currently have an exciting opportunity for a customer-focused Assistant Operations Officer to join the Payroll Tax Operations team in Business...

  • Project Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer, Ongoing, Roles can be based in Sydney and various locations will be considered, flexible working from homeWe are looking to welcome new members to our team who are seeking a rare and rewarding opportunity to make an impact delivering customer-centric government initiatives.Do you love preparing presentations and communicating complex...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Compliance Officer, Ongoing, Parramatta location with hybrid workingAn exciting opportunity has arisen for a customer-focused Assistant Compliance Officer within our audit teams to join the Business Taxes unit in our Taxes & Grants division within Revenue NSW.In this role, you will undertake a range of desk and field audits, including more complex...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support OfficerGrade 3/4, OngoingAbout this roleOperations Support Officer. Multiple ongoing roles. Primary location Parramatta with flexibility across other locations such as Gosford and Wollongong. Hybrid flexible working arrangements.Exciting opportunities have arisen for Operations Support Officers to join the Duties Service team - Duties &...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Administration Officer:Role particulars:Role title:Administrative Officer (DSO)Branch and Division:Construction Services Metropolitan, SafeWork NSWLocation:Parramatta/NegotiableDuration: Permanent OngoingClosing Date: Friday 1st December 2023 [9:59AM]About the Role*:SafeWork NSW is the State's workplace health and safety regulator. Our focus is to reduce...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Major Incident OfficerTemporary 6 months (possibility of conversion to ongoing)Grade 7/8The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.About the RoleWe are looking for an...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Operations Officer - Duties, Ongoing, Gosford, Parramatta or Wollongong locations with hybrid workingAn exciting opportunity has arisen for an Assistant Operations Officer to join our Electronic Duties Returns (EDR) Governance team within the Duties Compliance area at Revenue NSW.As an Assistant Operations Officers you will be responsible for...

  • Policy Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Policy AdvisorPolicy & Strategy, Better Regulation Division(NSW Fair Trading)Department of Customer ServiceWe are looking for a driven and passionate person wanting to work on policy and law reform across a diverse range of consumer protection, building and industry regulation issues.If you have an interest in public policy and want to make a real difference...


  • Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Policy AdvisorPolicy & Strategy Branch, Better Regulation Division(Fair Trading, SafeWork NSW)Department of Customer ServiceWe are looking for driven and passionate people wanting to work on policy and law reform across a diverse range of consumer protection, worker safety and industry regulation issues.If you have an interest in public policy and...