Service Administrator

1 week ago


Sunshine, Australia IPA Personnel Services Full time
Our client is one of Australia's largest privately-owned forklift and access equipment companies.

Due to employee career progression, we are looking for a new Service Administrator to join their supportive and collaborative team


You will be responsible for providing excellent Customer Service to sustain and promote outstanding customer relationships offering a range of services in addition to scheduling Forklift and Equipment for the routine service.


About You:

  • Good written and oral communication skills
  • Certificate II and III Business Administration advantageous
  • Ability to work with mínimal supervision
  • Computer literate with excellent data and typing skills
  • General office and Interpersonal skills
  • Attention to detail
  • Professional presentation and telephone manner

Duties will include, but not limited to:

  • Maintain a customer rapport via on-going/regular communication with external customers
  • Planning and organising road service to ensure maximum calling on customer base
  • Investigate equipment issues at customer's sites and recommending solutions in consultation with Service Controller and Service Manager
  • Process customer complaints through to completion ensuring follow up and feedback to the customer on a satisfactory outcome
  • Supply equipment details on "Quote Request" form for service department
  • Working with the Service Controller Coordinate technician's schedule to perform daily retail servicing
  • Liaise with subcontractors and Spare Parts Suppliers
  • Organise and delegate hire & retail servicing on a daily basis
  • Follow up Quotations For Customer Repairs
If you believe you are a strong fit for this role, please
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