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Customer Service Administrator

7 months ago

Sunshine, Australia Sharp & Carter Full time

Rewarding opportunity with an iconic logistics business | $65k-75k+ Super
- Seeking a confident & experienced Customer Service professional
- Permanent and secure full time position based in the Western Suburb
- Rewarding opportunity with an iconic manufacturing business
- Seeking a confident & experienced Customer Service professional
- Permanent and secure full time position based in the Western Suburb

**About the role**

**Responsibilities**

Reporting to the General Manager, you will have the chance to support and enhance the experience of key customers. This will include but will not be limited to;
- Answering and responding to all calls and queries
- Updating and maintaining customer accounts
- Identify and resolve customer issues
- Provide updates on ETA's, delays, and service updates
- Organize bookings and any customer requests
- Implement and adhere to company processes and procedures
- Liaise with operations, accounts & management
- Following up with customers regarding account changes
- Provide product and service information
- General ad hoc duties as required

***

**Skills / Experience**

You will be customer focused and have a willingness to learn and develop your skills. Other skills and experience that are required are;
- Previous experience in a Customer Service role
- Experience working in Logistics, operations, or transport required
- Previous experience handling and prioritising customer enquiries
- Understanding the importance of quality and efficiency
- Experience using of SAP or Xero
- High attention to detail
- Strong administration skills
- Solution focused

***

**About the client**

Our client is a true market leader within the Logisitcs space. Located in the Western Suburbs, this organisation is looking for an experienced and hardworking professional to join a dynamic team culture in a permanent position. You will be motivated and caring, and keen to join a team environment where you can contribute to the success of the business.