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Customer Service

4 months ago

Sunshine, Australia Employment Hero Full time

**CFI Australia Pty Ltd **is a strong and well-established entity of Cornell Corporation.

**CFI Australia Pty Ltd **is proud to be doing its part in reducing environmental wastage by being the only authorised supplier of Denso remanufactured injectors with a team of technicians that have been specially trained to properly calibrate and remanufacture Denso injectors.**

**To support this program and many others CFI Australia Pty Ltd is looking for an Administration/Customer Service individual who has (preferably) an understanding of spare parts in the automotive industry.**

**SUMMARY**:
**You will be responsible for customer service, administration, and warranty. The main focus of this role is to look after customer orders and invoices as part of daily processes. This position also liaises with suppliers to coordinate orders and deliveries with freight companies.**

**SPECIFIC RESPONSIBILITIES HOWEVER NOT LIMITED TO**:

- **Facilitate over the phone with inquiries and sales**:

- **Greet customers/visitors in a professional and positive manner**:

- **Office administrative duties, filing and issuing sales reports**:

- **Raise purchase orders**:

- **Invoicing functions into SAP for both suppliers and customers**:

- **Liaising with distributors, parts ordering, and distribution of stock**:

- **Processing/Shipping daily orders**:

- **Attending to incoming/outgoing goods**:

- **Liaise with management and other internal staff**:

- **Ensure customer satisfaction is achieved**:

- **Picking and packing parts**:

- **Processing part returns/credits**

**KPI RESPONSIBILITIES**:

- **Customer needs and follow-ups**:

- **Receiving of goods and services**

**SKILLS, KEY ATTRIBUTES AND QUALIFICATIONS**:

- **Written and verbal communication of a high standard and being able to communicate concepts and ideas**:

- **Must have strong ethical values and strong character with self-discipline**:

- **Must respect your superiors, subordinates, and all other stakeholders**:

- **Must be able to deal with customer complaints and respect all customer rights to complain**:

- **Demonstrate good time management skills and attention to detail**
- **Must identify and resolve problems in a timely manner**:

- **Neat and tidy appearance**:

- **Microsoft Office**:

- **SAP (preferred but not essential)**:

- **Parts interpreting (preferred by not essential)**:

- **Relevant experience**

**BENEFITS**:
**Onsite free car-parking**

**Diverse and inclusive friendly environment**

**Career progression