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Customer & Payments Consultant

3 months ago

Morwell, Victoria, Australia Bank Australia Full time
Posted: 23/08/2023

Closing Date: 23/09/2023

Job Type:
Permanent - Full Time

Location:
Morwell

Job Category:
Banking and Financial Services


Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.


We have a permanent, full-time opportunity for a Customer and Payment Consultant to join a highly engaged, collaborative and professional Operations department.

The Customer and Payment Consultant will report to the Customer and Payment Team Leader.


The Customer and Payment Consultant will be responsible for ensuring that we provide a high level of quality service and assistance to our customers and staff.

This role must also ensure that this level of service and assistance applies consistently to all of the functions performed by the Customer and Payments department, and in addition, maintain a strong relationship to our third party suppliers to facilitate the above.


Why join us

  • We have big plans to become Australia's most trusted bank and a leading purposedriven business.
  • As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
  • Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
  • We offer flexible working options, competitive salary and 12% super.
  • Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
  • We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
  • We are the first bank in the world to care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

  • Comply with Bank Australia operating policies and procedures at all times
  • Perform operational tasks to ensure customer needs are met in a timely and accurate manner
  • Maintain reports to ensure regulatory or business requirements
  • Actively review, develop and recommend changes to processes and procedures
  • Ensure that tasks are completed within established SLA timeframes
  • Ensure assigned training is up to date at all times
  • Contribute to the continuous improvement of Operations products and services in regard to delivery and the identification and development of new systems, processes and procedures
  • Perform other duties consistent with the classification of the position, as directed by Bank Australia management

What you will bring

  • Ability to be adaptable and to prioritise work and meet deadlines
  • A commitment to providing quality service
  • Problem solving skills
  • Accuracy and attention to detail
  • Knowledge in MS Word and Excel
  • A desire to learn and expand existing skills
  • Ability to communicate efficiently within a team environment
  • Working knowledge of our Core Banking system
  • Experience in administration
  • Professional telephone manner
  • Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.