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Contact Centre Agent
3 months ago
- Provide quality service to patients and specialist referrers
- Permanent fulltime positions available.
- Work with highly skilled teams in a busy contact centre environment
- Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave, discounted health insurance and Jones Radiology branded workwear.
About Us
Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs.
At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.
About the Role
This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise of delivering an outstanding patient and referrer experience.
This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7.30am and 6.30pm.
You will also be expected to contribute to a Saturday roster between 8am - 5pm once per month with overtime rates applicable.
On commencement, you will attend a paid four-week training program to learn about Jones Radiology, scheduling medical imaging appointments and how to deliver our exceptional patient experience.
Your key responsibilities:
- Delivering a highquality inbound call experience for Jones Radiology clinics.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner.
- Providing care and an outstanding patient and referrer experience.
- Developing and maintaining strong working relationships with patients, referrers, staff and managers.
To be successful in this role you will have:
- Strong customer service skills, including active listening, objective questioning and enjoy helping people.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problemsolving, interpersonal and communication skills
- Ability to work autonomously and in a team environment.
- Strong attention to detail.
Working for Jones Radiology offers you:
- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and highperforming teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, wellbeing tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practicewide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
Next Steps
Respectfully, no recruitment agencies.
