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Medical Imaging Contact Centre Representative
2 months ago
Jones Radiology is a leading provider of diagnostic and interventional radiology services in South Australia and Alice Springs. Our team is dedicated to delivering exceptional patient care and experiences.
The RoleWe are seeking a highly motivated and customer-focused individual to join our Central Contact Centre team in Adelaide's CBD. As a Medical Imaging Contact Centre Representative, you will play a vital role in upholding our brand promise of delivering outstanding patient and referrer experiences.
Key Responsibilities- Deliver high-quality inbound call experiences for Jones Radiology clinics.
- Interact with patients and referrers to schedule medical imaging appointments.
- Respond to calls and enquiries in a timely, professional, and caring manner.
- Provide exceptional patient and referrer experiences.
- Develop and maintain strong working relationships with patients, referrers, staff, and managers.
- Strong customer service skills, including active listening and objective questioning.
- Demonstrated customer service experience and previous call centre experience is highly regarded.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.
- A competitive remuneration package with flexible work options.
- Supportive parental leave options with generous paid leave provisions.
- A culture of ongoing learning and career advancement opportunities.
- A wellness program with access to fitness facilities and well-being tools.
We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. If you are passionate about delivering exceptional patient experiences and are looking for a rewarding career opportunity, we encourage you to apply today.
