Product Manager, Consumer Broadband

2 weeks ago

Melbourne, Victoria, Australia Vocus Group Full time

Product Manager, Consumer Broadband (6-month Max Term Contract)

452 Flinders St, Melbourne VIC 3000, Australia Req #2048
Wednesday, 29 May 2024

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

The Opportunity

Join our high performing team on a six-month full time maximum term contract as Product Manager, Consumer Broadband and manage the end-to-end product lifecycle for Vocus Consumer's Dodo and iPrimus range of broadband products Help grow profitability whilst improving customer experience and improve a range of metrics that determine success for the portfolio, from profitability to customer effort score to service growth.

What you'll be doing day-to-day

  • Drive and maintain in-depth, data-driven understanding of segment needs, behavioral attitudes and buyer sentiment that translate into compelling segment and micro segment offers and initiatives.
  • Assess gaps in current offerings and develop and optimize product plans and offers that will deliver customer segment value propositions and achieve revenue objectives.
  • Develop business cases to support new product/program development and product enhancements/improvements.
  • Collaborate with other product managers on pricing and strategy to ensure Vocus Consumer maintains a cohesive product portfolio.
  • Work across chevrons (Marketing, Sales, Service) to ensure propositions are executed with precision and efficiency.
  • Work with our technical delivery teams to improve customer and staff facing systems driving favorable profitability and customer experience outcomes.
  • Contribute to the management of the product lifecycle, including price changes, product exits and migrations.
  • Product interface into Finance/Planning and Performance providing key inputs into revenue and physical forecasts during budgeting cycles.
  • Achieve revenue and profitability targets for the relevant product portfolio.
  • Achieve net SIO (services in operation) growth for the relevant product portfolio.

What you'll bring to this role

  • Minimum 4 + years' experience in a commercial product management role, preferably in the telecommunications and broadband sectors.
  • Strong project related experience, and excellent operational execution of delivery of projects.
  • An excellent understanding of strategic direction and the ability to apply this to tactical offer and program design to deliver against the strategy.
  • The ability to succinctly distil complex problems and data sets into clear problem statements and proposed action plans.
  • Extensive experience in complex stakeholder management.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

  • Diverse and dynamic teams with a supportive and inclusive culture.
  • Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
  • Flexible hours and a hybrid working environment
  • Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
  • Study assistance programs to excel your personal growth, learning and development.
  • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

Other details

  • Employment indicator Award Free

Apply now

  • Product Manager, Consumer Broadband

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Product Manager, Consumer Broadband (6-month Maximum Term Contract)Are you searching for an exciting workplace where you can genuinely be yourself and contribute to a unified team?The OpportunityJoin our dynamic team on a six-month full-time maximum term contract as Product Manager, Consumer Broadband and oversee the complete product lifecycle for Vocus...

  • Product Manager, Consumer Broadband

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join usThe...

  • Manager, Broadband Compliance

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Salary + annual performance based review/bonus Hybrid working 2 days per week in office Melbourne basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking...

  • Manager, Broadband Compliance

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Services Ltd Full time

    Salary + annual performance based review/bonus Hybrid working - 2 days per week in office Melbourne based Delivering good energy starts from within It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking...

  • Manager, Broadband Compliance

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Salary + annual performance based review/bonus Hybrid working - 2 days per week in office Delivering good energy starts from within It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the...

  • Broadband Product Lead

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Drive delivery of Origin's Internet growth target Newly created role within Retail X Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging...

  • General Manager Networks

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    Aussie Broadband's (ABB) purpose is to the change the game. As our General Manager Networks you will be setting the direction of Aussie Broadband's network infrastructure and leading a variety of teams to implement and uphold our well-regarded service levels. At Aussie Broadband we believe _difference _is something to celebrate. Being advocates for Inclusion...

  • Investor Relations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    Telecommunications (Information & Communication Technology) At Aussie Broadband, we're here to change the game As our Investor Relations Manager, you will play a crucial role in shaping the future of Aussie Broadband's Investor Relations function. In this leadership position, you will work closely with executive management and key stakeholders to boost...

  • General Manager Customer Delivery

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    Aussie Broadband's (ABB) purpose is to the change the game. As our General Manager Customer Delivery, you'll support this through the oversight and management of Customer Delivery teams and related services, contributing to an overall stellar experience for our customers. At Aussie Broadband we believe _difference _is something to celebrate. Being advocates...

  • Investor Relations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    At Aussie Broadband, we're here to change the game As our Investor Relations Manager, you will play a crucial role in shaping the future of Aussie Broadband's Investor Relations function.In this leadership position, you will work closely with executive management and key stakeholders to boost shareholder engagement, improve the quality of disclosures, and...

  • Investor Relations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    At Aussie Broadband, we're here to change the game As our Investor Relations Manager, you will play a crucial role in shaping the future of Aussie Broadband's Investor Relations function. In this leadership position, you will work closely with executive management and key stakeholders to boost shareholder engagement, improve the quality of disclosures, and...

  • Investor Relations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    At Aussie Broadband, we're here to change the game As our Investor Relations Manager, you will play a crucial role in shaping the future of Aussie Broadband's Investor Relations function. In this leadership position, you will work closely with executive management and key stakeholders to boost shareholder engagement, improve the quality of disclosures, and...

  • Product Owner Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    Introduction:At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one...

  • Network & Voice Support

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    Aussie Broadband's (ABB) purpose is to change the game. As one our Enterprise Network and Voice Support Engineers, you'll support this by providing front line technical support for Enterprise, Government and Wholesale customer network, voice and security incidents and service requests. You will also adhere to drive best technical and support practices so...

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Head of Consumer Risk & Compliance - RetailAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for an experienced Whole of Business Regulatory Risk and Compliance Energy and Telco unicornThe OpportunityAs Head of Risk and Compliance – Consumer, you'll be responsible for the risk...

  • National Manager

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    Introduction:At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one...

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Head of Consumer Risk & Compliance, RetailAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?This crucial role represents a remarkable opportunity for an accomplished leader specialising in risk and compliance within the Energy or Telecommunications sectors.The OpportunityReporting directly to...

  • Broadband Customer Service Lead

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Develop Origin's customer service strategy and roadmap Newly created role within Retail X Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A...

  • System Owner

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    Aussie Broadband's (ABB) purpose is to the change the game. As our System Owner, you'll support this by driving, strategy and development of our enterprise systems to provide systems that our staff and our customers love At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our...

  • Public Relations, Media

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Broadband Full time

    At Aussie Broadband, we're here to change the game As our Investor Relations Manager, you will play a crucial role in shaping the future of Aussie Broadband's Investor Relations function. In this leadership position, you will work closely with executive management and key stakeholders to boost shareholder engagement, improve the quality of disclosures, and...