General Manager Customer Delivery

2 weeks ago

Melbourne, Victoria, Australia Aussie Broadband Full time
Aussie Broadband's (ABB) purpose is to the change the game.

As our General Manager Customer Delivery, you'll support this through the oversight and management of Customer Delivery teams and related services, contributing to an overall stellar experience for our customers.


  • At Aussie Broadband we believe _difference _is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _Equal Opportunity Employer_, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday._
  • Join us as we continue to grow and make a mark as the 5th largest telco in Australia_
Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun
We are proud to be a

B Corp Certified company

, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our

Pledge 1% commitment

,

sponsorship programs

and our paid staff community service leave offering.

But don't just take our word for it - We have been named one of the top employers in Australia by

HRD magazine

The good stuff- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)- Free internet up to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you


As our General Manager Customer Delivery, you'll be part of our Leadership Team and a key member of our Customer Operations division.


To be successful you will possess:

  • An understanding of the telco industry.
  • Demonstrated track record of successful leadership in a similar role, with a focus on strategic planning and execution.
  • Proven experience in managing and mentoring teams to achieve breakthrough goals and drive productivity.
  • Strong background in volume service activations, customer delivery operations, project management, and product/service development.
  • Experience in reporting to executive leadership, providing insights into performance metrics and strategic initiatives.
  • Ability to effectively collaborate and communicate with internal and external stakeholders to drive organizational objectives.
  • Experience in driving profitability and optimising delivery portfolio to meet business targets.
  • Familiarity with industry best practices and emerging trends in customer delivery and project management.
  • Excellent communication and interpersonal skills, with the ability to influence and motivate teams.
How will you support our "Why?"

Reporting to our Chief Customer Officer, you will provide strategic leadership and mentoring to the Customer Delivery team to ensure the organisation meets their breakthrough goals

Your responsibilities will include:

  • Overseeing the successful delivery of customer projects enabling Aussie Broadband to develop, launch, and maintain our innovative products and services.
  • Providing reporting of Customer Delivery performance to CCO.
  • Driving productivity and profitability through the delivery portfolio.
  • Leading a diverse team of customer operations managers setting, monitoring, and reviewing key performance indicators for teams and individuals.
  • As a valued team player within our SLT, participating fully in the collective responsibility of delivering on our objectives, including engaging and collaborating with teams across ABB.
  • Liaising with internal and external parties as needed.
Ready to join?

If you have an questions get in touch today with our team at

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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