Network & Voice Support

2 weeks ago

Melbourne, Victoria, Australia Aussie Broadband Full time
Aussie Broadband's (ABB) purpose is to change the game.

As one our Enterprise Network and Voice Support Engineers, you'll support this by providing front line technical support for Enterprise, Government and Wholesale customer network, voice and security incidents and service requests.

You will also adhere to drive best technical and support practices so that our customers receive a world-class customer experience.


  • At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'._
Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun


Don't just take our word for it - We have been named one of the top employers in Australia by HRD magazine.

We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here

The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms

Let's talk about you

You will play a key role in supporting Aussie Broadband's Enterprise Network and Voice Support team

Your background will include:

  • Experience in data networking with a focus on routing and switching.
  • Experience with SIPbased PBX Systems and equipment (Cisco, 3cx, Asterisk, Polycom, Yealink) and be certified in SIP School or equivalent.
  • Certified in CCNA/ CCNP or Juniper equivalent, preferred.
  • A passion and drive for continuous learning and selfimprovement coupled with the ability to gain an understanding and competency in new technologies quickly.
  • A strong desire to provide service to the customer beyond their expectations.
How will you support our "Why?"

As our Network & Voice Support Engineer, you'll be able to demonstrate our values by some of the following activities:

  • Dispatch, prioritise, classify, troubleshoot, investigate and diagnose incidents or faults affecting Aussie Broadband customer or partner products and services and coordinate the resolution of these incidents within the applicable SLA framework.
  • Analyse, plan, deploy and test requested adds, moves or changes for Aussie Broadband customer or partner services within the applicable SLA framework.
  • Provide regular and frequent updates on customer cases to ensure the customer is kept informed throughout the case resolution lifecycle.
  • At all times, try to shield the customer or partner from as much of the complexity and resolution or fulfilment activities associated with restoring their services by acting as their proxy for the carrier, field service and other required third-party interactions whenever possible.
  • Escalate issues to the relevant team leader, manager, carrier, or third-party vendor in a timely manner.


Please note, may also be required to work reasonable additional hours for on-call arrangements as well as shift work to provide continual support for ABB customers.

If you have an questions get in touch today with our fantastic team at

If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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