Head of Consumer Risk

2 weeks ago

Melbourne, Victoria, Australia Vocus Full time
Head of Consumer Risk & Compliance - Retail


Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for an experienced Whole of Business Regulatory Risk and Compliance Energy and Telco unicornThe OpportunityAs Head of Risk and Compliance – Consumer, you'll be responsible for the risk function across the Vocus Consumer organisation.

In this key role, you'll develop and manage the execution of the risk management approach for Vocus's retail consumer facing brands, ensuring compliance with Federal and State regulatory requirements as well as Vocus Group policy, effectively managing and executing a balance between risk, regulatory requirements and commercial reward.

Leading a team with a broad remit - this role is both strategic and hands-on in nature.

Key to your success will be to develop and roll-out operational risk management frameworks, processes, systems and capability that enable business stakeholders to support compliance and accurately self-serve regulatory decisioning where possible while providing strong risk and compliance-based governance reporting to the Executive team and Board.

Leverage your extensive knowledge of Telecommunications and Energy regulatory requirements, to partner with legal and regulatory colleagues to educate business owners and their teams on the regulatory requirements in their part of the business; provide frameworks, guidance and governance for self-identification of risk and mitigations, and risk compliance; and work collaboratively with business owners to ensure operational compliance readiness for 'new' or 'changes' to regulatory requirements, or business initiatives.

Work closely with the Vocus Group Risk Team.
What you'll be doing day-to-dayBuild, lead and develop Risk & Compliance team capability.

Work collaboratively with business stakeholders to identify, design, build and implement process and system controls to drive compliance with Regulatory requirements and Vocus Group Risk Management approaches.

Prepare reporting and guidance for the Board of Directors, Senior Management, Board Audit Committee, Risk Management Committee, and Monthly Business ReviewEvaluate operational policies and procedures to achieve the identified risk management objectives and recommend improvements where necessary.

Introduce new technology, improved Risk Management techniques and approaches to assist risk identification, measurement, and control.
Facilitate and coordinate business unit documentation of operational policies and procedures to improve risk posture and regulatory compliance.
Monitor the progress of risk management processes on existing and new projects/activities.
Design, build, implement and run a 'self-audit' process to test processes / systems to ensure compliance with regulatory instruments.
Drive continual improvement by reviewing frameworks and processes based off feedback from the business, complaints, TIO, any legislative undertaking.

Advise management on risks and actions to ensure compliance and ensure a safe working environment by identifying and addressing risks within appropriate time frames.

Work collaboratively with business owners to ensure operational compliance readiness where there are changed regulatory requirements or new Consumer initiatives launching.

What you'll bring to this roleDemonstrated experience leading a Risk & Compliance team in the Energy or Telco industry.

Prior experience implementing self-risk audit processes into a multi-layered organisation and educating and partnering with business stakeholders to improve understanding of regulatory and compliance requirements.

The ability to implement processes and system controls to ensure compliance with regulatory requirements.
Demonstrated experience in managing the impact of change both from an organisational and people perspective, including offshore environments.
Excellent negotiation and conflict management skills coupled with strong outcomes-based stakeholder influencing skills.
High impact presentation skills demonstrated leadership skills and the ability to think strategically.
What We OfferWorking at Vocus will give you rewarding experiences and the opportunity to do extraordinary work.

You will enjoy:
Diverse and dynamic teams with a supportive and inclusive culture.
Supportive career development plans with comprehensive ongoing training, support, and development opportunities.

Flexible hours and a hybrid working environmentGenerous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.

Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.

We also offer a fifth week of annual leave when you hit five years of serviceStudy assistance programs to excel your personal growth, learning and development.

Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us.

We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About UsAs Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.

Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections.

Enabling Better Possibilities.

Ready to take the next step?If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at themWe are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong.

We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia, and to the world.

With a world-class team of experts, we challenge convention and do things differently to make brilliant solutions simple.

We own and operate a 25,000km fibre network that is purpose-built and managed for business and government, so we understand how vital high performance and secure network solutions are for any organisation today.

Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services to Australian consumers and small businesses alike.

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia, and to the world.

With a world-class team of experts, we challenge convention and do things differently to make brilliant solutions simple.

We own and operate a 25,000km fibre network that is purpose-built and managed for business and government, so we understand how vital high performance and secure network solutions are for any organisation today.

Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services to Australian consumers and small businesses alike.

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