Visitor Service Assistant
2 weeks ago
Multiple casual Visitor Service Assistant roles, Clerk Grade 1/2:
Package includes hourly rate ($37.22 to $40.
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Located in Sydney and working across multiple Parks within Greater Sydney Branch North or Greater Sydney Branch South or Cumberland Area
Do you want to work to make a difference for NSW?
Together, we create thriving environments, communities and economies
About the role
National Parks and Wildlife Service has the opportunity for multiple casual Visitor Service Assistants to work as part of the team and contribute towards the conservation of the Greater Sydney National parks and reserves.
Greater Sydney Branch South- Royal National Park, Kamay Botany Bay National Park and Georges River National Park.
Greater Sydney Branch North
- Kuringgai Chase National Park, Lane Cove National Park, Garigal National Park, Sydney Harbour North National Park.
Greater Sydney Branch Cumberland Area
- Bents Basin State Conservation Area and Cattai National Park
As a Visitor Service Assistant, you will be responsible for greeting and directing visitors to Parks, educating them on Park values, promoting a positive visitor experience and ensuring compliance with Park rules.
On a typical day you will be:
- Providing information and advice to visitors on facilities, services and activities available.
- Being proactive about potential risks and hazards. Taking a safety first approach and reporting issues in a timely manner.
- Fostering appreciation and enjoyment by visitors of park values.
- Promoting Park activities.
- Operating the visitor entry facilities that provide access National Park areas.
- Collecting park use fees and issuing appropriate passes.
- Performing park compliance patrol duties.
About You
To be successful in the role, you will have:
- Experience acting independently on matters relating to the entry of visitors to the national park that are not covered by policy and where supervisors are not readily available.
- Demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities and when handling and securing large sums of cash which are held in the visitor entrance station until the surplus is collected or banked in the organisation safe.
- Exercising excellent customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills.
Essential requirements
- Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer's concerns.
- Capacity and willingness to undertake enforcement duties associated with the park use fee system and Environment, Energy and Science/NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
- Basic computer skills and the ability to operate a twoway radio.
- Experience in cash handling procedures.
- Current manual driver's licence.
- The holder of this role will be required to wear an NPWS uniform.
- This role may also involve regular evening and weekend work. This is a shiftbased position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.
Note:
Parts of these duties are performed outside of normal operating times, and staffs are rostered in pairs to perform this function
To view the Role Description, go to: Visitor Service Assistant
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Corporate wellbeing programs
- Learning and development opportunities, including inhouse training.
What we do
About NSW National Parks & Wildlife Service
Greater Sydney Branch Overview
Visit a park
How to apply
DPE strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so.
Applications close:
Sunday 19 March 2023 at 11.55pm
- A recruitment pool may be created for casual roles of the same role or role type that may become available for filling over the next 18 months._
Looking for more information or assistance in applying?
Our Diversity team can assist to:
- provide alternative formats to apply
- offer information about workplace adjustments and support networks.
Find us on Facebook, Instagram, and LinkedIn.
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