Visitor Services Officer

1 week ago


Sydney, New South Wales, Australia NSW Government -Cities & Active Transport Full time

_Do you want your work to make a difference for NSW?_

  • Together, we create thriving environments, communities and economies._
-
Visitor Services Officers, Royal Botanic Garden Sydney:


  • Multiple Casual Opportunities, located at the iconic Royal Botanic Garden Sydney, some weekend work and night shifts required:
-
Attractive hourly rate starting from $37.22 per hour plus 15% casual loading plus penalty rates

About the Role


Our team at the Royal Botanic Garden Sydney are on the lookout for event and venue superstars to fill multiple casual opportunities for
Visitor Services Officers based at The Calyx
.

In this role you will deliver high-quality customer service to our range of commercial and private events and to the public promoting a positive image of the Gardens to assist in return visitation.

The role offers variety and involves event management support, visitor information, retail management and promoting all activities the Gardens has to offer.

You will be part of a small team working on multiple projects at once, with a wide range of stakeholders.


About You

  • You love working on events and delivering positive experiences
  • Your passionate about customer service and exceeding expectations
  • You get a kick out working in a fastpaced environment and are a true problem solver
  • You have 2+ years' experience in hospitality, venue operations and/or on the day coordination for events
  • You don't mind working weekends or late nights
  • Preferred but not required, experience in a retail environment, including cash handling procedures, using digital booking software and dealing with customer enquiries in a reception or frontline service area
  • Experience with a highvolume switchboard and a radio base station

In This Role You Will

  • Manage events on site at the Calyx and assist in the venue set up and bump out, supervising multiple vendors at any one time
  • Provide assistance to clients and visitors at the Calyx, including enquiries in person and on phone
  • Enhance the visitor experience and knowledge of Botanic Gardens products and services
  • Undertake sales of merchandise at the retail shop and ask for donations
  • Provide administrative support to the manager and Venues team
  • Manage retail shop presentation and restocking as required

Benefits
- $6 / day parking available on Mrs Macquarie's Road

  • 20% off retail at the Calyx
  • 10% off cafés within the Gardens

Essential Requirements

  • Ability to work outside of normal working hours and on weekends where required.
  • This role involves some manual handling/heavy lifting.
  • Ability to supervise an event autonomously
  • Current RSA and first aid certificate
For more information read the full

Role Description:
Visitor Services Officer

About Us


Botanic Gardens of Sydney is the organisation working on behalf of the Royal Botanic Gardens and Domain Trust, which is established under the Royal Botanic Gardens and Domain Trust Act 1980.


The organisation encompasses Australia's premier botanical research institute, Sydney's leading outdoor live entertainment and activation precinct, and three world-leading botanic gardens and international tourism destinations.


About the Department


The Department of Planning and Environment's (DPE) vision is to create thriving environments, communities and economies for the people of New South Wales.

We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.


In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

DPE supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.

To Apply

Applications close Wednesday, 30th
August 2023 at 11:55PM.

  • A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Looking for more information or assistance in applying?

Our Diversity team can assist to:

  • provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks

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