Client Success Manager

1 week ago

North Sydney Council, Australia FCB Group Full time

What's on offer in this role?

  • High growth journey with Leaders who are 100% supportive
  • Guaranteed career development as you make your mark; mentoring from UK counterpart
  • Recognised Employer of Choice; real sense of purpose, valuesdriven & 'people first' mindset

About the role
We currently have 6,000+ clients contracted to

HR Assured and

enableHR and with that, will need to renew the contract to retain the benefits of using our services.


You are responsible for reaching out to clients to conduct effective conversations that influence their decision to continue their core services agreement.

Navigating with confidence and empathy, when clients are unhappy or looking to exit early, you will use all your skills as a client success professional to negotiate the sale of additional products and services, beneficial to their business.

This is a pivotal role that will drive business success and continue our year-on-year growth.


We want you to be at your operational best, so comprehensive training will be provided including exposure to your counterpart from our UK parent company, along with a structured career path, we guarantee a fun, supportive, collaborative and challenging work environment.


Does this sound like you?

  • Natural and brilliant provider of solutions to clients
  • Thrive in a sales and retention environment, beating targets, solving problems &making customers happy
  • Natural rapport builder of professional relationships
  • Intelligently understand, and with empathy, the challenges of the client
  • Solutions provider with a consultative manner
  • Handle objections/rejections with ease and see this as just the next hurdle to jump
  • Collaborative team player with impeccable communications skills
  • Focused, determined & highly organised to juggle and plan multiple task
Ideally you will have picked up these skills in a similar role of retention, renewals. account management, sales, or similar client interactive role, in a business-to-business (B2B) environment.

This experience will be key to assisting you in being successful in this role and working within the wider FCB group.


Who is FCB?

FCB is a specialist workplace compliance solutions provider, known for its strengths in delivering employment and industrial relations services and technology across Australia and New Zealand.


The company is made up of six (6) core businesses that fit together and complement each other in providing a comprehensive compliance solution for our incredible clients.

Our team of workplace relations lawyers and consultants provide a suite of solutions spanning legal services, HR consulting, contracting and management, migration services, as well as HR technology solutions.


What's it like working for us
As a values-driven organisation we pride ourselves on operating under four (4) core values:

  • Inspired & Innovative, Exceed Expectations, Relationships Matter and We're Better Together_. We ensure that these values are embodied by every employee, every day.

You will also have access to:

  • Active Social Committee who regularly organise fun events including charity support drives & fitness challenges
  • Employee Assistance Program
  • Mentoring Program
  • Flexible Working Policy
  • Paid Parental Leave Policy
  • Volunteer Day
  • Access to hybrid working model

How to apply

  • Applications from recruitment agencies will not be considered. Applicants must be legally permitted to work in Australia on an unrestricted basis._

  • Client Success Manager

    7 days ago

    North Sydney Council, Australia Fiserv Full time

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Client Success Manager

    1 week ago

    North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Client Success Manager

    3 weeks ago

    North Sydney, Australia FCB Group Full time

    **What’s on offer in this role?** - High growth journey with Leaders who are 100% supportive - Guaranteed career development as you make your mark; mentoring from UK counterpart - Recognised Employer of Choice; real sense of purpose, values-driven & ‘people first’ mindset **About the role** We currently have 6,000+ clients contracted to **HR Assured...

  • Client Success Manager

    3 days ago

    North Sydney, Australia Fiserv Full time

    Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

  • Client Success Manager

    4 days ago

    North Sydney, Australia Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Client Success Associate

    1 week ago

    North Sydney Council, Australia Gartner Full time

    What makes Gartner a great place to work? We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    **SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Jivaro Full time

    POSITION: CLIENT SUCCESS MANAGER REPORTING TO: APAC CEO OFFICE LOCATION: SYDNEY Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for yourcustomers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Manager - Client Success

    2 weeks ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Hey there! Let me introduce you to Cashrewards, the top cashback platform in Australia that everyone loves.Our team is not only loved by shoppers, but they also think we're pretty amazing. In fact, we've been recognized as a Great Place to Work, so you know we're doing something right! Now, let's dive into this exciting role and see if you're up for the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You'll work to engage with and understand the people...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Reference number:CSPIRE_2023**Location:Remote** (Isle of Ireland)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a team that designs,...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Location:Australia (remote)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a Team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a Team that designs, develops, and delivers best-in-class,...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Salsify Full time

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Manager - Client Success

    4 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...

  • Manager - Client Success

    4 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...

  • Manager - Client Success

    2 weeks ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the Role This role holds...