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Customer Support Administrator

3 months ago

Fairfield East, New South Wales, Australia Komatsu Full time

The Opportunity:


An exciting opportunity has become available for a Customer Service Administrator to join our Customer Support Centre located at our Head office in Fairfield.

The role reports into our National Customer Support Centre Manager and will have you provide a high standard of support to both our internal and external customers, process parts orders & National administration functions, ensuring effective and efficient operations for the business while adhering to Komatsu Policies and Komatsu Customer Support Charter Standards.


Roster:
Monday to Friday

Role Located:
Fairfield, NSW (Onsite Cafe)

Komatsu Benefits:
Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits

  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

Your Knowledge, Skills, and Abilities:

  • Microsoft Office Package knowledge essential
  • Microsoft AX 2012 experience desirable
  • SAP, CRM, CTI & Excel Experience desirable (knowledge of a purchasing system is essential)
  • Previous parts or mechanical knowledge (Desirable)
  • Previous experience in a customer service environment
  • Strong troubleshooting skills
  • Strong written and verbal communication
  • Team focussed with the ability to be involved and interact
  • Komatsu offers a zeroharm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._