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Service Operations Manager

2 months ago

Fairfield East, New South Wales, Australia Komatsu Australia Pty Ltd Full time
The Opportunity

We are seeking a highly skilled and experienced Service Support Manager to oversee the daily operations of our Service Department. As a key member of our team, you will be responsible for managing the team effectively, ensuring safety, efficient work-in-progress management, quote accuracy, productivity, high work quality, and vehicle recovery, all while upholding a high standard of customer service.

Your responsibilities will include establishing and maintaining connections across various business divisions related to the service sector. You will be tasked with identifying and capitalizing on opportunities for efficiency and improvement, as well as developing reports that provide comprehensive data on enhancements and time-saving initiatives for the business.

Key Responsibilities
  • Manage the Service Department team to ensure effective and efficient operations
  • Develop and implement strategies to improve service quality and customer satisfaction
  • Identify and capitalize on opportunities for efficiency and improvement
  • Develop and maintain relationships with business divisions related to the service sector
  • Develop and implement reports to provide comprehensive data on enhancements and time-saving initiatives
What We Are Looking For
  • Experience in managing a service operation
  • Exceptional administration skills with a high attention to detail
  • Strong leadership skills with a track record of effectively managing and motivating teams
  • Excellent problem-solving and analytical abilities
  • Outstanding communication and interpersonal skills with experience in delivering presentations
  • Ability to handle high-pressure situations with professionalism and composure
  • Proficiency in relevant software and tools such as MS Office Suite
  • Relevant degree or trade qualification is preferred
Komatsu Benefits
  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits
  • Financial: Income Protection Insurance provided through our company superannuation fund
  • Career: Recognition, awards, flexibility, further education studies, and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu