Customer Service Ambassador

2 weeks ago


East Ryde, New South Wales, Australia Future You Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Ambassador to join our team at Future You. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Liaise with clients via various communication channels to resolve their queries and concerns.
  • Handle customer inquiries regarding product deliveries, stock availability, and other related matters.
  • Collaborate with the warehouse and logistics team to ensure seamless delivery processes.
  • Compile and analyze weekly and monthly reports to identify trends and areas for improvement.
  • Perform general administrative tasks as required to support the team's efforts.
Requirements
  • Exceptional customer service and communication skills.
  • Minimum 1 year of experience in a call centre or customer-facing role.
  • Excellent command of the English language.
  • Good MS Office skills.
  • Experience with Zendesk platform navigation is highly regarded.
  • Citizen or PR status.
About Future You

Future You is a reputable company that values its employees and provides a supportive and collaborative work environment. We offer a range of benefits and rewards to our team members, including employee-focused performance rewards and recognition programs.



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