Service Manager

2 weeks ago

Sydney, New South Wales, Australia NSW Government -Audit Office of New South Wales Full time

Service Manager


If you enjoy solving problems that involve people and contemporary technology, leading a team, and building strong business relationships then this is an opportunity for you.

You will have impact by

  • Enabling our technology users to be excellent at what they do.
  • Extracting maximal value from our contemporary technology platform
  • Adding your voice to the continuous improvement of the whole IT Portfolio
  • Leading a diverse and passionate team
In return you will be supported by a collaborative CIO in a friendly and flexible environment. Leave the daily grind behind, come make a difference and impact.

Who are we?
The Audit Office of New South Wales is recognised as a centre of excellence within the professional services sector.

For almost 200 years, the Auditor-General has assisted the New South Wales Parliament hold government accountable for its use of public resources.

We do this by conducting independent audits across a diverse client base in sectors including community services, health, education, justice, emergency services, transport, planning, environment and local government.

We have a people focussed culture built on trust, support and respect.

Our culture is supported by values of integrity, curiosity and open-mindedness, speaking out when we need to and ultimately taking pride in the important work we do.


How will you contribute?


We are seeking a
Service Manager to join a team of dedicated and professional people where you will lead the IT service and portfolio management capabilities with a focus on increasing the value of services to the business.

In this role, you will oversee the operation and ongoing support of all technology services to the Audit Office. You will manage the technology procurement and vendor management.

You will support the CIO to develop strategies to improve IT governance and the IT operating model. We will provide the opportunity to deepen your leadership skills and build strong relationships across an organisation.

What will you need to succeed?


To be considered for this role you must enjoy leading a team, building strong business relationships, and have excellent communication skills.

You will be a team player, have an exceptional work ethic and a passion for technology.

The following technical knowledge is required:

  • Extensive experience in managing cloud-based technology services, end user device management and in managing technical issues associated with systems in a business environment
  • Handson experience in supporting contemporary technologies such as M365, Active Directory, Exchange etc
  • Proven ability to support business prioritisation activities by providing appropriate context and understanding of business needs.
  • Demonstrable experience in building a high performing and continually improving team.
  • Relevant tertiary qualifications in a relevant discipline
  • Understanding of ITIL methodology
  • Australian permanent resident or citizen or New Zealand citizen

What are the benefits?


On offer is a 35-hour work week and a total remuneration package (including superannuation) of
up to $142,054 per annum depending on experience, skills and capabilities.

As well as access to flexible work practices and arrangements.

The Audit Office is committed to supporting flexible work arrangements that help employees balance their work-life priorities.

Our flexible work practices provide our employees with choice in the way they work, within the context of their roles, creating a diverse, skilled and motivated workforce capable of delivering quality products and efficient services.


The Audit Office is a rewarding, challenging and impactful place to work where we value diversity and take a collaborative approach to 'getting things done'.

Here you can have a career with purpose, and real work-life balance as well as unique opportunities for professional development and personal growth.


How can you get started?
The Audit Office is committed to the health and wellbeing of our staff and those who interact with us. It is expected that the successful applicant for this role is fully vaccinated against COVID-19.

  • Describe a time when you had business impact by improving an IT service management practice, what did you do? What was the tangible impact it had? (300 word maximum)
  • Describe a recent time when you improved the culture of a team? What was the challenge? how did you go about solving it? what was the outcome?(300 word maximum)
Applications close midnight
Sunday 29th** January 2023

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