Director Service Delivery

1 week ago

Sydney, New South Wales, Australia NSW Public Service Commission Full time

Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can influence outcomes and meet diverse and complicated challenges.

Here's your chance to design and deliver safe, reliable, customer-focused Public Transport services that also provide accessible, sustainable and overall quality of living for more people than you've imagined.

In this role you will lead a number of different functions for NSW Trainlink.

First and foremost you will lead the team providing safe and reliable interstate rail and coach services across NSW into QLD, VIC, ACT and SA.

Leading a multi-disciplined and geographically dispersed team you will be accountable for the effective response to all incidents (including environmental) and passenger service impacts in a 24/7 environment where stakeholder management and relationships are important for success.

Ensuring the safety of both NSW Trainlink staff and passengers is a vital part of service delivery team.

You will be accountable for operational forward planning, rostering and scheduling functions in the 'day of operations' environment ensuring that there are sufficient resources available at all times in delivering passenger services.

As the key relationship holder with the maintainer of the NSW Train Link rolling stock, you will demonstrate effective relationship and stakeholder management with executive members across Sydney Trains and Tf NSW.

You will also be responsible for the leading the relationship with the employee representatives and enterprise agreement negotiations, fostering positive relationships with staff and union colleagues.

You will lead a 'day of operations' centralised control centre function that responds to both passenger and staff impacts in real time ensuring that passengers are provided connectivity in times of disruption.

You will be responsible for responding to media requests and be experienced in responses to all mediums such as TV, radio and print.

You will be accountable as the holder of key executive and operational relationships with stakeholders across Tf NSW, NSW, the ACT, South-East Queensland and Victoria ensuring the needs of NSW Train Link are considered an supported.

For more information on this position and business unit, view the role description.

About You You are an experienced and seasoned operational service delivery professional: You will have demonstrated experience leading multi-disciplined and dynamic passenger service teams across large geographical areas.

You are experienced in delivering performance focused outcomes including safe and reliable services.
You possess a deep understanding and experience of highly industrialised and politically sensitive environments.

You will display advanced advocacy and interpersonal communication skills with an intuitive ability to understand and drive performance, productivity, and engagement via innovative approaches to deliver operational services.

You will bring Industrial Relations knowledge and experience allowing you to resolve disputes effectively through working closely and effectively with staff and employee representatives.

You will have experience operating in a regulated environment while having accountability for the operational relationship with the rail and coach regulator.

You will have experience in working in an Executive team across multiple functions You will have demonstrated experience building, leading, motivating and setting strategic direction of very accomplished teams.

You will understand the balance of addressing passenger requirements whilst adhering to regulatory, policy, government and operational requirements.

You have the ability to articulate complex concepts and put forward compelling continuous improvement arguments and rationales to all levels and types of audiences.

You are experienced in building, leading, motivating and setting strategic direction of high performing teams.
Who we are NSW Train Link helps connect customers all over NSW and beyond.

Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

Our workforce is as diverse as the community we serve.
If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .
We offer a wide range of employee benefits , like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

What are you waiting for...? Connect with us.
Apply now For more information about this role, please contact ALEX.
.
NSW.
GOV.
AU.
People living with disability are supported throughout the recruitment process and at work.
Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us

Job Segment:

Employee Relations, Consulting, Law, TV, Manager, Human Resources, Service, Legal, Creative, Management Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity.

We also pay our respects to Elders past and present and recognise the continued connection to country.
#J-18808-Ljbffr

  • Director Service Delivery

    1 week ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...

  • Director Service Delivery

    1 week ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package ...

  • Director Service Delivery

    1 week ago

    Sydney, New South Wales, Australia NSW Trains Full time

    Director Service Delivery: Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: Employment type: Permanent Full-Time Salary range: An attractive remuneration packageYou can influence outcomes and meet diverse and complicated challenges.Here's your chance to design and deliver safe,...

  • Associate Director Nursing and Midwifery Services

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Ambulance Service NSW Full time

    Employment Type: Permanent Full time, 38 hours per weekPosition Classification: Nurse Mgr Gde 7Remuneration:$170,723 pa to 173,269 pa + super and annual leave loadingLocation: Rozelle with relocation to the State Operations Centre, Sydney Olympic Park in early 2024Closing Date: 4 December 2023ABOUT USNSW Ambulance is an integral part of the NSW Health system...

  • Digital Delivery, Director

    1 week ago

    Sydney, New South Wales, Australia Korn Ferry Full time

    Digital Delivery, Director (L&PD and Sales & Services Solution)About the Job Title:Korn Ferry is a worldwide organizational consulting firm dedicated to helping clients align strategy and talent for top-notch performance. Our team collaborates with organizations to structure their roles and responsibilities, recruit the right individuals to execute their...

  • Services Director

    1 week ago

    Sydney, New South Wales, Australia Redpath Partners Pty Full time

    Services Director, Building NSW/ACTOur client is a Tier 1 Head Contractor with a prominent projects in play and even stronger pipeline.We are looking for a subject matter expert looking to extend their leadership expertise across the NSW/ACT business.You will have extensive time across the building industry and boast major project experience including in...

  • Service Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia FNZ Group Full time

    Service Delivery ManagerAs the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for excellence...

  • Services Director

    1 week ago

    Sydney, New South Wales, Australia Redpath Partners Pty Full time

    Services Director, Building NSW/ACTOur client is a Tier 1 Head Contractor with a prominent projects in play and even stronger pipeline. We are looking for a subject matter expert looking to extend their leadership expertise across the NSW/ACT business. You will have extensive time across the building industry and boast major project experience including in...

  • Director of IT Service Operations

    1 week ago

    Sydney, New South Wales, Australia The Network Full time

    Management (Information & Communication Technology) Lead & Manage Service Operations - Australian IT Solutions Provider Lucrative Compensation Package Clearly Defined Path for Organisational and Professional Growth Director of IT Service OperationsLead & Manage Service Operations - Australian IT Solutions Provider Lucrative Compensation Package Clearly...

  • Associate Director Commercial

    1 week ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Organisation/Entity: Sydney Metro Job category: Projects Job location: Sydney, NSW, AU, 2000 Job reference number: 93694 Employment type: Fixed Term Full-Time Salary range: An attractive remuneration package Associate Director Commercial -...

  • Digital Delivery, Director

    1 week ago

    Sydney, New South Wales, Australia Korn Ferry Full time

    Digital Delivery, Director (L&PD and Sales & Services Solution) Requisition ID 16866 Country Australia Location type Hybrid State / Province New South Wales City Sydney About Us Korn Ferry is a global organizational consulting firm.We help clients synchronize strategy and talent to drive superior performance.We work with organizations to design their...

  • Digital Delivery, Director

    1 week ago

    Sydney, New South Wales, Australia Korn Ferry Full time

    Digital Delivery, Director (L&PD and Sales & Services Solution) Requisition ID 16866 Country Australia Location type Hybrid State / Province New South Wales City Sydney About us Korn Ferry is a global organizational consulting firm.We help clients synchronize strategy and talent to drive superior performance.Korn Ferry works with organizations to design...

  • Director Medical Services

    1 week ago

    Sydney, New South Wales, Australia Skilled Medical Full time

    The Position Illawarra Shoalhaven Local Health District (LHD) has a clinical partnership model with enhanced leadership accountabilities for Divisional Co-Directors and Medical Service Leads. An important aspect of this model is the Clinical Governance Council which leads improvement for the LHD, supported by sub-committees that are accountable for various...

  • Director of Health Services Adelaide

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Director of Health Services, RDNS Silverchain AdelaideRandstad Health and Social Care have partnered with RDNS Silverchain a leading in-home health provider in South Australia to support the recruitment of this exclusive role.The Director of Health Services plays a crucial role in ensuring the efficient delivery of a wide range of community health care...

  • Director of Health Services Adelaide

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Director of Health Services, RDNS Silverchain AdelaideRandstad Health and Social Care have partnered with RDNS Silverchain a leading in-home health provider in South Australia to support the recruitment of this exclusive role.The Director of Health Services plays a crucial role in ensuring the efficient delivery of a wide range of community health care...

  • Service Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Tao Solutions Inc Full time

    Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovative ways to solve problems?If you answered yes to the above questions, let's talkAbout us_ We are looking for a Service Delivery Manager to join our growing team in...

  • Openmind | Campaign Delivery Director

    1 week ago

    Sydney, New South Wales, Australia Groupm Pakistan Full time

    Performance Sydney, Sydney Requisition ID:36600 About Group M Nexus Group M Nexus is the world's leading global media performance organisation that unites Group M's global performance Talent & Technologies.Nexus unites Group M Practices (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and Goat) into a single unit.The...

  • OpenMind | Campaign Delivery Director

    1 week ago

    Sydney, New South Wales, Australia Groupm Pakistan Full time

    PerformanceSydney,Sydney Requisition ID:36600 About GroupM NexusGroupM Nexus is the world's leading global media performance organisation that unites GroupM's global performance Talent & Technologies. Nexus unites GroupM Practices (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and Goat) into a single unit. The...

  • Manager, Office Of The Managing Director

    1 week ago

    Sydney, New South Wales, Australia Special Broadcasting Service Corporation Full time

    With a content portfolio like no other media organisation in the country, SBS occupies multiple channels and platforms, and provides a unique opportunity for employees to help make Australia a better place to live.Manager, Office of the Managing Director At SBS, we embrace difference, and we welcome applications from people of all backgrounds. We also...

  • OpenMind | Campaign Delivery Director

    1 week ago

    Sydney, New South Wales, Australia GroupM Full time

    Description Position at GroupM Nexus About GroupM Nexus GroupM Nexus is the world's leading global media performance organisation that unites GroupM's global performance Talent & Technologies. Nexus unites GroupM Practices (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and Goat) into a single unit. The global...