Customer Support Officer

7 days ago

Melbourne, Victoria, Australia Advanced Personnel Management Full time

As the Customer Support Officer, you'll work in a supportive team, find this is a fast paced, diverse role where no one day is the same. The APM Communities Customer Support Officer role provides industry leading customer experience in every interaction. The position acts as first point of contact for general enquiries from the public, engagement with previous, current, and future customers of APM Communities as well as government departments and community service providers.

Here's what you'll be doing:

  • Answering phone and email enquiries and scheduling appointments,
  • Provide business support to achieve outcomes for our customers through maintaining and updating records of customer tracking data,
  • Ability to manage multiple tasks and data entry platforms,
  • Accurate data entry and management of workflow management spreadsheets,
  • Develop positive working relationships with your team and provide exceptional customer service to APM Communities cliental.

Here's what you need to apply:

Submit your current resume and cover letter demonstrating the following:

  • Excellent communication, interpersonal and negotiations skills, with the ability to communicate sensitively and empathically with people from a diverse range of backgrounds.
  • High level of skill in Microsoft office suite, in particular Excel and the ability to pick up new programs and business systems with ease.
  • Exceptional ability to work collaboratively within a multi-location team environment.
  • Good judgement, discretion, and problem-solving skills.
  • Analytical ability demonstrated through application of critical thinking process.
  • Excellent time management and strong attention to detail.
  • Team player with the ability to work autonomously and negotiate solutions.
  • Outstanding ability to multi-task, manage competing demands & prioritise efficiently.
  • Call Centre and scheduling experience highly regarded.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

About APM Group

We're a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Indigenous people, people of culturally diverse background, LGBTQIA+ people and people with disability are encouraged to apply. Employable Me will be able to explore adaptations to the work environment if required.


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