Customer Support Coordinator

1 week ago

Melbourne, Victoria, Australia Metro Central Full time

Love Where You Work

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our High End Knock Down Rebuild customers through the pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site. Reporting to the Customer Support Manager, your responsibilities will include: Effectively manage your high end knock down rebuild customer expectations and ensure they are aware on the status of their home during the pre-construction process Deliver exceptional customer service, build and maintain customer relationships Continuously providing updates to your customers Maintain a high degree of accuracy recording customer project details Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and Assist with all Customer Support related tasks. Metricon will offer you: Flexible working office/home Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley Be supported by a Management Team that has a Culture Where You Matter On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs Metricon Homes – Australia largest, and HIA Voted #1 Home Builder for the 8th Consecutive Year We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities Attractive housing discounts on our award-winning homes You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform. The successful candidate will have: MANDARIN SPEAKING Extensive experience within a Customer Service & Administrative capacity Be told you Deliver the Best Customer Experience Able to read plans and knowledge of contracts an advantage Experience in the building industry or having built your own home an advantage or supplier work Experience working in a time critical working environment Ability to establish strong networks with internal and external stakeholders Highly developed interpersonal communication skills Intermediate skill level using Microsoft Office, experience in using a database systems is an added advantage; and A GREAT ATTITUDE Metricon conduct a National Police Check on all successful applicants.

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