Customer Support Manager
1 week ago
Love Where You Work
Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Step into this rare, exciting Full Time Customer Support Manager role supporting Pre-Site Managers in our "New Markets (Home Solution and Fastrack) team" working from the Head Office in Mt Waverley.
- Provide strong leadership to the Pre-Site Manager function which is responsible for managing the Customer's expectation from Sale Accept through to the Authority to Commence Construction
- Work alongside the Drafting, Estimating and Permits to get the customer to site
- Assist in the continual improvement of business systems, procedures and customer support processes
- Resolution of customer complaints through consultation with management (as required)
- Set the direction for your team and ensure your staff work together to achieve department and company objectives
- Conduct and contribute constructively and positively to team meetings and internal training sessions
- Help optimise individual results/output within the team
- Generate and report team performance against determined KPI's; and
- Weekly and monthly forecasts of results.
Metricon will offer you:
- Be supported by a Management Team that has a Culture Where U Matter
- Free Onsite Parking at our Mount Waverley Head Office
- Just off the Monash Freeway at Blackburn Road so easy to get to
- Ongoing learning and development opportunities to help build your skills and reach your potential whether through nationally accredited courses, our highly engaging elearning portal or other comprehensive training programs
Metricon Homes
- Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our awardwinning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Demonstrate a thorough understanding of building regulations, contracts and administration procedures is essential
- A diploma or tertiary qualification in a Commerce / Business Management is highly desirable
- Extensive experience in successfully managing and driving change and achieving efficiencies within a customer service / customer contact environment
- Experience in the building industry in a volume builder new home environment preferably covering both presite and construction
- Proven experience in managing a team (ideally 5+ staff) and achieving success during a time of change and operating within a fast paced, time critical and bottom line focus
- Highly developed PC literacy (advanced level) in the MS Office suite of products including report writing ability; and
- The ability to multitask and set priorities.
-
Customer Engagement Associate
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
-
Customer Support Manager
1 week ago
Melbourne, Victoria, Australia Xplor Full timeCompany DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...
-
Customer Support Manager
1 week ago
Melbourne, Victoria, Australia Xplor Education Full timeCompany DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...
-
Customer Support Manager
1 week ago
Melbourne, Victoria, Australia Claro Aged Care and Disability Services Full timeWho we are:We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections.We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the...
-
Customer Experience and Support Manager
1 week ago
Melbourne, Victoria, Australia ReadyTech Group Full timeAbout the role:Enable the Government segment to achieve its objectives by providing exceptional customer service leadership to our valued government clients. Your mission is to champion customer centricity throughout the organisation and deliver outstanding support, exceeding customer satisfaction goals and service level agreements. Your expertise in SaaS,...
-
Team Manager, Customer Support
1 week ago
Melbourne, Victoria, Australia Yarra Trams Full timeDing Ding Trams are the heartbeat of Melbourne - come be part of our team on the largest and most iconic tram network in the world.Ding Ding Trams are the heartbeat of Melbourne - come be part of our team on the largest and most iconic tram network in the world.About this opportunityYarra Trams requires the services of an experienced Customer Support Team...
-
Customer Support
1 week ago
Melbourne, Victoria, Australia Pan Asia Full timeopening -Customer Support /Service desk Melbourne Australiawe have a requirement for the role of Service desk/Customer Support with one of our clients which is a leading multinational IT and consulting company, and the work location is based in Australia. If interested share me resume.Role : Service desk/ Customer SupportDuration : 6 months to one year and...
-
Support Workers
1 week ago
Melbourne, Victoria, Australia Smart Support Full timeSUPPORTING A WORLD WHERE PEOPLE CAN LIVE THE BEST LIFE POSSIBLESmart Support is seeking passionate Support Workers who are interested in a rewarding career within the disability sector. This vital frontline role will entail supporting clients in the South or Eastern Melbourne Metropolitan area.You will be part of a supportive team and with your initiative...
-
Customer Support
1 week ago
Melbourne, Victoria, Australia carsales Full timeCompany Description Are you ready to be a big part of something big?**At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.When it comes to your career, we want to provide big opportunities to help you make a big impact. But for...
-
Customer Support
1 week ago
Melbourne, Victoria, Australia Pan Asia Full timeUrgent Hiring -Customer Support /Service desk Melbourne AustraliaIf interested share me resumeRole : Service desk/ Customer SupportDuration : 6 months to one year and extendableClient: WiproLocation: Melbourne AustraliaRoles & Responsibilities: Collaborate with other departments to ensure smooth and efficient communication and resolution. Responsible for...
-
Support Worker
1 week ago
Melbourne, Victoria, Australia Smart Support Full timeSouth, Eastern and/or Northern Melbourne Metropolitan areaAs a Support Worker, you will be providing vital support to clients through their daily needs and areas of concern, working through barriers to help achieve their goals.SUPPORTING A WORLD WHERE PEOPLE CAN LIVE THE BEST LIFE POSSIBLESmart Support is seeking a passionate and experienced Support Worker...
-
Customer Support
1 week ago
Melbourne, Victoria, Australia Frontline Recruitment Full timeCustomer Support & Administrative AssistantClayton OfficeMore about the role: Administrative tasks Entering invoices into the system Processing customer orders and repair accurately and efficiently, ensuring that all necessary information is collected and recorded Manage incoming calls and handle queries & complaints Coordinating with other departments, such...
-
Support Worker
1 week ago
Melbourne, Victoria, Australia Allcare Community Support Full timeAllcare Community Support Victoria focuses on people who have been diagnosed with a disability, who are NDIS eligible, and who are in need of support. Allcare has two specialist streams. The first includes young people between the ages of 7 to 25 and the second, in the 25 plus age range.We are looking to recruit talented and experienced support workers...
-
Support Worker
1 week ago
Melbourne, Victoria, Australia Allcare Community Support Full timeAllcare Community Support Victoria focuses on people who have been diagnosed with a disability, who are NDIS eligible, and who are in need of support. Allcare has two specialist streams. The first includes young people between the ages of 7 to 25 and the second, in the 25 plus age range.Our objective is to expand the business, so we are looking at increasing...
-
Support Workers
1 week ago
Melbourne, Victoria, Australia Allcare Community Support Full timeAfter School Hours and Potentially WeekendsAllcare Youth Support Services, Victoria, is targeted at young people Aged 7 to 25 who have been diagnosed with a disability, who are NDIS eligible, and who are in need of support. The business is expanding and we are therefore looking to recruit talented and experienced support workers to join the team.The ideal...
-
Support Worker
1 week ago
Melbourne, Victoria, Australia Allcare Community Support Full timeAllcare Community Support Victoria focuses on people who have been diagnosed with a disability, who are NDIS eligible, and who are in need of support. Allcare has two specialist streams. The first includes young people between the ages of 7 to 25 and the second, in the 25 plus age range.We are looking to recruit talented and experienced support workers to...
-
Customer Support
1 week ago
Melbourne, Victoria, Australia Pan Asia Full timeRole : Service desk/ Customer SupportDuration : 6 months to one year and extendableLocation: Melbourne AustraliaRoles & Responsibilities: Maintaining accurate records and analyzing the FCR, CSAT and Quality data Collaborate with other departments to ensure smooth and efficient communication and resolution. Responsible for continuous improvement in customer...
-
Disability Support Worker
1 week ago
Melbourne, Victoria, Australia SUPPORT NEST Full timeJob descriptionWHO WE AREWe support people with disability of all ages and needs in their homes and the community with quality services. We are on a mission; to create a world where disability is no longer an obstacle that stops someone from achieving their life goals and making a positive contribution to their community. If you share our passion for making...
-
Customer Support Agent
1 week ago
Melbourne, Victoria, Australia Ailo Full timeOne third of Australians live in a rental home and one-in-eight own one, but the experience is often, wellnot great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers and business owners are shackled to antiquated technology. Nobody is happy. So, we're...
-
Customer Support Coordinator
1 week ago
Melbourne, Victoria, Australia CBRE Full timePosted- 31-Jul-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Melbourne - Victoria - AustraliaEntry level Facilities Administration support roleProvide responsive customer service to stakeholdersMelbourne | Land of the Wurundjeri peopleOur client is a...