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Customer Service

4 months ago

Sydney, New South Wales, Australia JASPHARM CIA. LTDA. Full time
Opportunity


We are looking for a Customer Service Representative who will responsible for providing exceptional and effective customer service, be a customer advocate, continue to strive for excellence, put the customer first and embrace the customer centric nature business.

You will assist, educate and inspire customers, where they are left with a positive feeling about the Forever New brand.


About the role:
Focused on going the extra mile to resolve any customer query at the first point of contact

Keeping accurate customer records using the contact management tools provided

The efficient and professional resolution of our store team member queries regarding all services offered

Executing daily administrative tasks & reporting

Ensure efficient and effective output and the continuous improvement of the customer service function

Positively represent the brand and enthusiasm to uphold the visions and values

Skills and Experience

A Customer first attitude

Positive, flexible demeanor, who demonstrates resilience when under pressure

Excellent verbal & written communication skills

Effective interpersonal skills including the ability to operate effectively in both a group situation and autonomously

Maturity to handle sensitive issues with empathy and tact

Excellent organisational skills with the ability to prioritize workload and work to deadlines

The ability to think outside the box to find the right solution for complex customer queries

Computer literate with Word, Excel, Outlook, with ability to learn new systems efficiently.

Job Types:
Full-time, Part-time, Permanent

Salary:
$ $594.77 per day

Benefits:

  • Dental insurance
  • Employee discount
  • Gym membership

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus
  • Christmas bonus

Ability to commute/relocate:

  • Sydney

NSW:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Inbound call centre: 1 year (preferred)
  • Outbound call centre: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (preferred)