Strategic Communications Specialist

2 days ago


Sydney, New South Wales, Australia NSW Department of Customer Service Full time

About the NSW Department of Customer Service

The NSW Department of Customer Service is a government agency responsible for delivering excellent customer service, digital transformation, and regulatory reform. Our mission is to improve government services and contribute to the reform of our great state.

About the Role

The Senior Advisor of Engagement will be focused on managing, developing, and evaluating internal and external communication engagement initiatives at the Department. This role will involve:

  • Developing and implementing communication strategies to improve public trust and organisational health
  • Designing and implementing efficient processes to ensure the successful execution of communication strategies
  • Writing and editing communications content for various channels, such as organisational websites, internal and external newsletters, and other collateral
  • Identifying emerging matters and issues and implementing quick resolutions
  • Developing and maintaining stakeholder relationships through effective communication, negotiation, and issues management
  • Monitoring and evaluating communication and engagement initiatives to drive continuous improvement

Key Responsibilities

  • Developing and implementing communication strategies to improve public trust and organisational health
  • Designing and implementing efficient processes to ensure the successful execution of communication strategies
  • Writing and editing communications content for various channels
  • Identifying emerging matters and issues and implementing quick resolutions
  • Developing and maintaining stakeholder relationships
  • Monitoring and evaluating communication and engagement initiatives

Requirements

  • Outstanding writing and communication skills
  • Strong attention to detail and exceptional organisational skills
  • The ability to think strategically
  • The ability to work to tight deadlines and manage multiple projects at the same time
  • The ability to work collaboratively with others in your team, Department staff, and diverse stakeholders

Career Opportunities

A career at the NSW Department of Customer Service gives you the opportunity to contribute to the reform of our great state and improve government services. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and be part of our diverse and inclusive workplace.



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