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Emergency Response Specialist

2 months ago

Sydney, New South Wales, Australia Department Of Customer Service Full time
About the Role

This is a critical position within the Department of Customer Service, requiring a highly skilled and experienced individual to support the Network Operations and Emergency Management Team.

Key Responsibilities
  • Support decision-making processes at the tactical, operational, and strategic level.
  • Contribute to the development, implementation, and integration of strategic and operational plans.
  • Process information into actionable intelligence, including collecting, analyzing, and interpreting data to produce timely and accurate assessments for decision-makers.
  • Monitor and assess information sources relevant to the intelligence function to identify potential trends or issues.
  • Participate in and contribute to the undertaking of emergency operations, reviews, and debriefs, coordination forums, and operational exercises.
  • Identify, analyze, and interpret trends or patterns in complex data sets and visualize data using tools like Power BI/ Tableau/ Excel.
Requirements
  • Experience working in a similar role.
  • Self-motivated and detail-focused individual.
  • Able to work in a high-pressure environment with competing priorities.
  • Strong communicator and able to build effective relationships with stakeholders at all levels.
  • Strong data management and information processing skills.
What We Offer

This role offers a challenging and rewarding opportunity to work in a fast-paced environment, with a competitive salary and opportunities for career growth and development.