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Product Owner
2 months ago
We are seeking an experienced Principal Product Owner to join our Digital Channels team within the NSW Department of Customer Service. As a key member of our team, you will be responsible for leading and managing a multi-disciplinary team to deliver high-quality digital products and services that meet the needs of our customers.
Key Responsibilities- Lead a multi-disciplinary team using Scaled Agile Framework (SAFe) to manage the migration of nominated websites into the NSW Government website.
- Define and manage a product roadmap that aligns with the digital strategy and roadmaps to ensure delivery of high-quality products, services, and customer experience.
- Consult with stakeholders to identify customer needs and develop solutions that meet those needs.
- Collaborate with designers, content writers, developers, and testers to deliver high-quality digital products and services.
- Manage and prioritize multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
- Extensive experience using Drupal 10 content management system to deliver website build and migration.
- Expertise with Scaled Agile Framework (SAFe) and related product delivery methodologies.
- Knowledge and experience with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility standards and guidelines.
- Strong communication and stakeholder management skills.
- Ability to work in an agile, complex, and rapidly changing environment.
The NSW Department of Customer Service is committed to delivering excellent customer service, digital transformation, and regulatory reform. We are a diverse and inclusive workplace that values the contributions of employees with different backgrounds and perspectives.
We are leading the digital strategy for NSW Government and are responsible for central NSW Government digital channels, including the NSW Government website and NSW Government Facebook. Our goal is to provide an inclusive, consistent, and high-quality experience for NSW Government customers.
