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Strategic Engagement Manager

2 months ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time

About the Role:

We are seeking a highly skilled and strategic-minded individual to join our team as a Stakeholder Engagement Manager within the NSW Department of Customer Service. This role will play a key part in leading engagement with the Commonwealth and telecommunications industry.

The successful candidate will be responsible for establishing and maintaining strong relationships with Commonwealth ministerial offices and departments. They will bring proven experience of influencing senior stakeholders, building and leveraging effective relationships with internal business partners, and communicating technical information in clear and simple language.

Key Responsibilities:

  • Provide expert strategic advice, recommendations, and solutions that demonstrate an advanced understanding of the Australian telecommunications regulatory environment.
  • Build and maintain positive, influential relationships with external stakeholders, including ministerial offices, government agencies, and industry, to enable the delivery of NSW Department of Customer Service priorities.
  • Develop and execute stakeholder engagement strategies to support the department's strategic vision and achieve organisational objectives.
  • Be a leader that builds on our team culture and delivers results for the department.

Requirements:

  • Experience engaging and influencing Commonwealth agencies (or equivalent), industry bodies, and/or stakeholders across an industry to further the interests and strategic priorities of an organisation.
  • Experience in community engagement, ministerial office, or similar corporate engagement role with demonstrated skill working with high-level federal or state government stakeholders.
  • Excellent communication skills with both internal and external stakeholders.
  • Experience building networks and collaborating with subject matter experts to develop clear and timely communications.
  • Tertiary qualification and/or experience in a relevant field.

About NSW Department of Customer Service:

The NSW Department of Customer Service operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

We are a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

We operate as a standalone Statutory Authority within the Department of Customer Service. We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service, and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.