Front Office Manager Full Time

2 weeks ago

Melbourne, Victoria, Australia InterContinental Full time

Front Office Manager


As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.


If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Intercontinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne's Central Business District. This heritage and stylish property is one of the city's leading world-class hotels.

Your day to day


Leading from the front, you will create a Hotel Front Office team who are highly customer focused delivering exceptional guest service, whilst proactively driving and maximising revenue and upselling programs.


You will be an experienced senior hotel leader who enjoys leading by example and working closely with your team, seeing the value in coaching and developing individuals around you.

Your focus on continuous improvement and problem solving will ensure that you are comfortable with accountability for the Hotel Front Office operations


This is a busy and varied role that will allow you to further stretch your leadership, commercial acumen, organisational skills and exceptional guest deliverables within a high performing environment.


What we need from you

  • Previous senior Hotel Front Office Management experience
  • Strong leadership skills, with the ability to engage, train and coach a team to achieve great results
  • Great attention to detail and problemsolving skills;
  • Excellent commercial acumen, including forecasting, month end procedures / reporting and business plans
  • Exceptional service standards and ability to lead within a high end, luxury, VIP environment
  • Ability to work weekends as per business demands
  • You must meet the legal requirements to live & work in Australia

What you can expect from us
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?


As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

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