Front Office Attendant

1 week ago

Melbourne, Victoria, Australia Crown Melbourne Full time

Job Number:
MEL14828)

Front Office Attendant

CROWN TOWERS - FULL TIME
At Crown Resorts, employees embrace our company values through our behaviours. We act respectfully, we are passionate, we work together, and we do the right thing. We uphold these values in every interaction, whether it be our customers, our colleagues or our community.

Crown Towers Melbourne provides a unique and luxurious experience to their guests.

With a five star Forbes rating, one of only three hotels in Australia to have this honour, Crown Towers is the epitome of world-class accommodation and is recognised for its exceptional service standards.

We are currently looking for a fulltime Front Office Attendant to join the Crown Towers team.

To be successful for this role you will have a passion for delivering exceptional, personalised customer service to every one of our guests.


You will have a strong attention to detail, as you are responsible for the smooth operation of the Front Desk and will be able to work in a high volume environment.

With consistently high occupancy rates, your duties will include check in and check out, liaising with other departments within the hotel team and having an up-to-date knowledge of all products, facilities and promotional activities.


What you need:

  • Front desk or Reservations experience in a premium hotel environment essential
  • Exceptional customer service skills
  • A passion in developing a career within the hotel industry
  • The ability to multitask while having a very strong attention to detail
  • Knowledge of a hotel property management system, preferably OPERA
  • Strong product knowledge of Crown's Hotels and confidence in upselling
  • Ability to commit to a 24/7 rotating roster including overnight shifts, weekends and public holidays

What we offer you:

  • Fun, friendly and social team environment
  • Complimentary meals while on shift in our staff restaurant
  • Tailored, high quality uniforms that are dry cleaned for you before every shift
  • Great working environment where you will receive ongoing support and training

Applications close on Wednesday 2 August 2023

Job Hotels

Primary Location Melbourne

Position Status Full Time

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