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Customer and Contract Lead

3 months ago

Ballarat, Victoria, Australia Calvary Full time
Ballarat, VIC, Australia

Bendigo, VIC, Australia, 3550

Colac, VIC, Australia, 3250

Sunbury, VIC, Australia, 3429

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Permanent

Closing on:
Jul

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Position Description

Customer and Contract Lead - North West Region

Progress with purpose at one of Australia's largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team environment

Rewarding Career Make a Real Difference Every Day

About the role

Working closely with the Home Managers and the General Manager, you will ensure that the Homes embody a strong diversity of culture

that advances the frontiers of aged living, through innovation and integration of clinical practice with lifestyle pursuits, hospitality and design.

This is a Permanent, Full-Time position, that is integral in developing community relationships with our key stakeholders.

THIS POSITION CAN BE LOCATED AT ONE OF OUR HOMES WITHIN THE NORTH WEST REGION (COLAC, BENDIGO, BALLARAT OR SUNBURY)

Your main duties will include:

Management and Coordination of administrative and pricing/contracting requirements, and team for the Home

Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised

Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection

Assistance provided to management and clinical teams regarding suitable resident selection

Support residents in promoting a strong sense of community on Home

About you

Positive customer focused attitude with an excellent understanding of the customer journey

Sound organisational skills with the ability to work independently, meet deadlines and manage competing priorities

Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings

Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships

Demonstrated sales experience

Strong attention to detail and compliance orientation

Demonstrated financial acumen

A high level of verbal and written communication skills

Demonstrated customer service skills

Why work for Calvary?

At Calvary, our staff matter.


Join our team, learn with purpose and drive positive impact in one of Australia's largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.


With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.


Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you

Please note the following:

You will be required to provide evidence of immunisation as required for your role including influenza and tuberculosis screening