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Customer Support Specialist

2 months ago


Ballarat, Victoria, Australia McCain Foods Full time

Position Title: Customer Service Officer - FXT

Position Type: Temporary - Full-Time

Position Location: Ballarat

Requisition ID: 31464

At McCain Foods, we pride ourselves on our exceptional team of over 20,000 dedicated individuals worldwide. Our unique advantage lies in our Good People, who contribute to making McCain Foods a globally recognized brand.

We are seeking a Customer Service Officer for a fixed-term contract. In this role, you will play a crucial part in ensuring our customers receive outstanding service throughout the order processing cycle. This includes preparing shipments and managing inquiries from both internal and external stakeholders. Your ability to maintain effective communication with the sales team and other key partners will be essential in addressing and resolving customer queries and complaints, thereby upholding our commitment to high service standards.

Key Responsibilities
  • Adhere to all safety and Chain of Responsibility policies
  • Ensure timely and accurate order fulfillment
  • Deliver informed and prompt responses to customer inquiries
  • Manage and resolve customer returns efficiently
  • Provide load-out summaries to relevant parties
  • Document and report any performance failures related to McCain or vendor operations
Candidate Profile
  • Proven experience in customer service within an FMCG or supply chain context
  • Ability to manage multiple priorities effectively
  • Strong data entry and document management skills
  • Organized approach to record-keeping
  • Excellent interpersonal skills
  • Analytical mindset with logical problem-solving abilities
  • High proficiency in Microsoft Office, particularly Excel
Why Choose McCain Foods?
  • Access to Employee & Family Assistance Program
  • Innovative development programs
  • Opportunity to contribute to community initiatives through our volunteer program
  • Referral bonus incentive scheme
  • Collaborative and dynamic work environment
  • Commitment to sustainability and community support

If you are passionate about customer service and want to be part of a globally recognized brand, we encourage you to consider this opportunity.

McCain Foods is committed to diversity and inclusion in the workplace. We value the unique perspectives and contributions of all individuals and strive to create an equitable environment.

We are an accessible employer. If you require accommodations during the recruitment process, please inform us, and we will work to meet your needs.

Your privacy is important to us. By submitting your information, you agree to our Global Privacy Policy.

Job Family: Customer Service

Division: ANZ

Department: Customer Service