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Customer Service Representative

2 months ago


Ballarat, Victoria, Australia Bupaoptical Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Consultant to join our team at Bupa Ballarat. As a key member of our care home team, you will play a vital role in delivering exceptional customer service and administrative support to our residents, families, and staff.

Key Responsibilities
  • Provide a warm and welcoming experience for prospective residents and their loved ones, handling enquiries and coordinating admissions.
  • Support and oversee the care home employee experience, administering rosters, recruitment activities, and managing annual and sick leave.
  • Effectively lead the customer and administrative experience function of the care home, ensuring customer service is delivered to the highest standards.
  • Develop and maintain strong relationships with residents, families, and staff, providing exceptional communication and diplomacy skills.
Requirements
  • Intermediate to advanced skills across the MS Office Suite.
  • Previous experience gained in a similar admin/customer service role.
  • Highly developed organisation and time management skills, with the ability to prioritise and self-direct.
  • Patience, calmness, and a sunny disposition, with the ability to reassure and follow up with residents and families.
About Bupa

Bupa is a leading healthcare provider that champions a unique agile culture, adapting to the needs of our team members and residents. We take pride in delivering high-quality care with a personal touch, and our focus is not limited to our residents but also your wellbeing and career growth.

We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying, and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.