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Customer Support Specialist

2 months ago

Ballarat, Victoria, Australia McCain Foods Full time

Position Title: Customer Service Officer - FXT

Position Type: Temporary - Full-Time

Location: Ballarat

Requisition ID: 31464

At McCain Foods, our success is driven by a dedicated team of over 20,000 individuals worldwide, whose curiosity, courage, and commitment have established us as a leading name in the food industry. Our unique advantage lies in our Good People.

We are currently seeking a Customer Service Officer for a 6-month fixed-term contract. In this capacity, you will play a vital role in ensuring our customers receive exceptional service throughout the order processing cycle. This includes preparing shipments and managing both inbound and outbound inquiries. You will maintain effective communication with the McCain sales team and key stakeholders, addressing and resolving any customer queries or complaints to uphold our high service standards.

This is a 6-month fixed-term contract.

Key Responsibilities
  • Adhere to all safety and Chain of Responsibility policies
  • Ensure timely and accurate order fulfillment
  • Provide prompt and informed responses to customer inquiries
  • Process and resolve customer returns efficiently
  • Prepare and distribute load-out summaries to relevant parties
  • Document and report any performance failures related to McCain or vendors
Candidate Profile
  • Proven experience in customer service within an FMCG or supply chain context
  • Ability to manage multiple priorities effectively
  • Strong data entry and document management skills
  • Organized approach to record-keeping
  • Excellent interpersonal relationship-building skills
  • Analytical mindset with logical problem-solving abilities
  • High proficiency in Microsoft Office, particularly Excel
Why Choose McCain Foods?
  • Access to Employee & Family Assistance Program
  • Innovative development programs for career growth
  • Opportunity to contribute to community initiatives through paid volunteer programs
  • Referral bonus incentive scheme
  • Dynamic and collaborative work environment
  • Commitment to sustainability and community engagement

If you are passionate about customer service and wish to be part of a globally recognized brand, we encourage you to consider this opportunity.

McCain Foods is an equal opportunity employer. We value diversity and strive to create an inclusive workplace that reflects the communities we serve. We believe that diversity enhances our creativity, resilience, and overall success.

We are committed to accessibility. If you require accommodations during the recruitment process, please inform us, and we will work to meet your needs.

Your privacy is important to us. By submitting your information, you agree to our Global Privacy Policy.

Job Family: Customer Service

Division: ANZ

Department: Customer Service