Service Manager
2 weeks ago
Service Manager
The Aon Client Services team (ACS) is a business critical operating unit within Aon Australia, providing best in class broking service support to our Client Relationship Managers and clients.
Comprised of Broker Support roles (Service Specialists and Service Executives), the team collectively provides primary support to the Human Capital Broking teams.
The Service Manager has prime responsibility for managing the allocation of activities to both Service Specialist and Service Executive colleagues in ACS across Australia, as well as executing the service support model, implementing continuous business improvement activities and ensuring that client service standards are exceeded by guiding and directing a team.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Contributing to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality Proactively developing and maintaining effective internal relationships across the business and ensuring effective communication with the segment Identifying and improving processes and practices to enhance operational effectiveness, client experience and service delivery outcomes Training, coaching and onboarding new and existing team members in all aspects of the role Driving quality improvement initiatives and ensuring a high quality standard of service delivery, through qualitative and quantitative data and feedback loops Encouraging goal-oriented collaboration amongst the team through open communication with a focus on common purpose and active personal participation Escalation point for client complaints and issues arising from ACS Proactively managing resourcing requirements, evaluating staff workloads and performance to ensure service delivery targets are consistently metHow this opportunity is different
As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.
We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.
Be you, be unique with us.
Skills and experience that will lead to success
Extensive experience in leading people across multiple locations Experience in managing change and leading transformation initiatives Experience in client service/operations within Financial Services, Health Insurance or General Insurance Commercial acumen Exceptional communication and stakeholder management skills Ability to demonstrate initiative and creative thinking Strong presentation skills backed with advanced proficiency using Microsoft Office tools Strong process management skills Team management, including the ability to mentor and coach junior team members Demonstrable exceptional leadership qualities with ability to motivate staff in the achievement of objectives Coaching experience to ensure employees understand the importance of accurate work and achieving world class client experienceHow we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
-
Customer Service and Contractor Liaison Officer
2 weeks ago
Sydney, New South Wales, Australia Business Development Manager Full timeDear Prospective Candidate,We are a nationally recognised company with a strong presence in the letterbox distribution industry, currently seeking a dedicated individual to join our team. This role involves handling customer updates and complaints, as well as communicating with our letterbox walkers about work opportunities.Key Responsibilities: Manage...
-
Senior Manager Facilities And Services
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Senior Manager Facilities and Services Organisation/Entity: Transport For NSW Job category: Projects Job location: Burwood, NSW, AU, 2134 Job reference number: 94092 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You...
-
Customer Concierge Operator/digital Service
2 weeks ago
Sydney, New South Wales, Australia Service NSW Full timeCustomer Concierge OperatorDigital Service RepresentativeParramatta Contact CentreCustomer Concierge Operator - SNSW Clerk Grade - starting annual salary $58,346 (pro rata)Digital Service Representative - SNSW Clerk Grade 2/- starting annual salary $58,346 (pro rata)Superannuation and annual leave loading is in addition to the above salary rangesDigital...
-
Director Service Delivery
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...
-
Director Service Delivery
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...
-
Director Service Delivery
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package ...
-
Assistant Manager
2 weeks ago
Sydney, New South Wales, Australia Corporation Service Company Full timeAssistant Manager, Corporate TrustSydney, AustraliaMon - Fri. 9am - 530pmHybridYour Role DescriptionYou will be in charge of coordinating and supervising the provision of timely and precise trustee services for a selection of trusts. This includes overseeing corporate secretarial tasks, director approvals, investor reporting, and corporate accounting...
-
Associate Director Service Planning
2 weeks ago
Sydney, New South Wales, Australia Ambulance Service of NSW Full timeEmployment Type:Permanent, Full Time 38 hours per weekPosition Classification: Health Mgr Lvl 5Remuneration: $161,042 per annum - $180,143 per annum + super and annual leave loadingLocation: Rozelle with relocation to the State Operations Centre, Sydney Olympic Park in early 2024Closing Date: 29 November 2023ABOUT USNSW Ambulance is an integral part of the...
-
Service Transformation Leader
2 weeks ago
Sydney, New South Wales, Australia NSW Public Service Commission Full timePress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Select how often (in days) you would like to receive alerts Service Transformation Leader (up to 12 months temporary opportunity) Organisation/Entity: Transport For NSW Job category: Projects Job location: Burwood, NSW, AU, 2134 Job reference...
-
People and Culture Manager
2 weeks ago
Sydney, New South Wales, Australia Seniors Rights Service Full timeAbout the role Newly created role to lead the people and culture team Establish a new overarching HR framework and strategy Sydney based hybrid role with generous salary packageThe OrganisationSeniors Rights Service provides support and resourcing to mainly vulnerable and disadvantaged older Australians and their carers or family members to know and assert...
-
IT Service Manager
2 weeks ago
Sydney, New South Wales, Australia Davidson Group Services Full timeThe Job Opportunity:Explore an exciting career opportunity as an IT Service Manager, offering flexibility to work from Brisbane, Sydney, or Canberra. Be part of a vibrant team where you can apply your knowledge in service desk management, incident lifecycle stages, and ITIL processes. This role provides the opportunity to work in various locations while...
-
Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full timeService Delivery Lead Grade 9/10 role 6 months opportunity with potential for extension or conversion to ongoing Starting salary of $116,211 base + 10.5% super and flexible working arrangements Reporting to: Principal Product Owner Immediate Start within Revenue DigitalDo you want to...Work in a supportive and collaborative Squad in Revenue NSWWe have an...
-
Service Manager
2 weeks ago
Sydney, New South Wales, Australia Randstad Australia Full timeFollowing an internal promotion, our client, a leading figure in the power generation industry and a trusted provider of industrial engines, rotating equipment, and comprehensive aftersales support across a global network spanning over 100 locations, seeks an experienced Turbomachinery Service Manager to oversee their Sydney operations.In this key role, the...
-
Service Manager
1 month ago
Sydney, New South Wales, Australia Randstad Australia Full timeFollowing an internal promotion, our client, a leading figure in the power generation industry and a trusted provider of industrial engines, rotating equipment, and comprehensive aftersales support across a global network spanning over 100 locations, seeks an experienced Turbomachinery Service Manager to oversee their Sydney operations.In this key role, the...
-
Graphic Service Operator
2 weeks ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full timeGraphic Designer, temporary up to 12 months with possible extension.An exciting opportunity has arisen for a Graphic Designer to join our warm, fun, and friendly Design & Communications team within Spatial Services, a division of the Department of Customer Service (DCS).To this end the Design & Communications team operates across DCS to ensure effective...
-
IT Service Manager
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeA challenging lead role within our Integration Service Management team Needs a high potential, selfstarter with ability to drive outcomes when faced with ambiguity Experience in Integration and IBM BPM technologies forms a good baselineSee yourself in our teamThe Integration platform is primarily based on SOA/BPM integration providing runtime governance,...
-
Service Manager
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeWFH in our hybrid work culture:High performing, collaborative work environment:- Access to world leading technology tools and system sSee yourself in the teamFrom innovative product platforms for our customers, to essential functionality and collaboration tools for our colleagues, the technology team remains a leader in world-class financial technology and...
-
Manager, Office Of The Managing Director
2 weeks ago
Sydney, New South Wales, Australia Special Broadcasting Service Corporation Full timeWith a content portfolio like no other media organisation in the country, SBS occupies multiple channels and platforms, and provides a unique opportunity for employees to help make Australia a better place to live.Manager, Office of the Managing Director At SBS, we embrace difference, and we welcome applications from people of all backgrounds. We also...
-
Service Manager
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeMulti-faceted role in an established yet dynamic team environment Flexible, friendly and inclusive work culture Enviable staff benefits alongside significant learning and development opportunitiesSee Yourself in the TeamBusiness Banking Technology, are an integral part of our Institutional Banking & Markets and Business Banking Group. They operate within the...
-
Services Manager
2 weeks ago
Sydney, New South Wales, Australia ACRWORLD Full timeProgressive position as the company continues to grow Diverse project portfolio across multiple states Long standing business with excellent staff retentionAbout Our Client:Our client is a construction industry leader with over 30 years of experience and are renowned for their commitment to quality, safety, and innovation and work across multiple sectors...
