Territory Manager

1 week ago

St Georges Basin, New South Wales, Australia Telstra Full time
Employment Type

Permanent

Closing Date

7 Jan :59pm

Job Title

Territory Manager

Job Summary

We are an iconic Australian brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We are all about providing the best experience and delivering the best technology on the best network. This includes making Telstra the place you want to work.


For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.


As a Territory Manager, you will nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges.

You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs.


Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra's products and services, sees you deliver exceptional sales moments with our clients.

In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra's growth.

Job Description:

Key Responsibilities

  • Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy in order to support the retention and growth of customer portfolios
  • Take accountability for managing customer relationships, responding to queries and complaints, escalating issues and risks to more experience team members as required, to ensure timely resolution and mediation
  • Authentically collaborate with peers, team members and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio
  • Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS)
  • Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth
To be successful in the role, you will have:

  • Proven experience working in a Sales Focused or Business Development Role
  • A Business Development mindset by growing both existing and new customer opportunities
  • A "can do" attitude, be highly motivated, energetic and results oriented
  • Excellent time management with a keen eye for detail
  • An organised approach to planning in advance
  • An enthusiastic go getter who works will under pressure

Here's what you can expect from us:

  • There when life happens, from Gender Affirmation Leave for Telstra's Additional Leave Day, we give you time to spend away from work when you need it most
  • Pay for performance: We recognise outstanding contributions through our competitive incentive programs
  • Unlimited learning: Level up your skills with access to 17,000 learning programs. Learn 'on the job' and achieve university credits towards degrees and Masters programs.
  • Global presence: With a global presence across 22 countries, there are many opportunities to work where we do business.
  • Extra perks: Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply

We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process

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