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Service Coordinator
3 months ago
As a Service Coordinator within our Home Health platform, you will be the primary point of contact for our customers in
Newcastle & Lake Macquarie with our Branch located at Warners Bay NSW.
To be successful in this role you will enjoy taking ownership of your customer outcomes but more importantly you are committed, solutions focussed and adaptable.
This role will require you to be a Change Innovator and think outside the box to drive for best overall care for your customer.
Key accountabilities:
- Drive customer acquisition & growth and promote positive brand recognition in the community
- Support client management including completion of initial assessments, annual reviews, care plan development & building effective relationships with the client's families
- Manage client escalations and complaints to a high level of resolution
- Develop effective relationships with other relevant service providers including Community Support, Clinical and Allied Health services
- Support continuous improvement & drive a compliance focussed portfolio
Does this sound like you?
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Aged Care Industry experience is desirable not essential - we are open to someone seeking a career change but comes from a Retail or Strategic background or taking a sidestep outside of your Clinical experience
:
- Prior Customer Service/Account Management experience ideal but not essential
- Ability to manage multiple priories and take ownership of customer solutions
- Experience managing financial budgets & compliance standards
- Strong stakeholder engagement with a focus on building strong internal and external relationships to deliver on customer outcomes
- Strengths including time management, conflict resolution & influencing positive outcomes
- Tech savvy and able to work across various systems efficiently
- COVID19 vaccinated including 2 doses (Booster is optional)
Why work for Australian Unity?
- Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options this role is a hybrid approach between client visits, Branch days & WFH as part of your week
- Lifelong learning & career development available including full access to LinkedIn Learning & career opportunities
- Staff discounts discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
- Fitness Passport discounted access to over 1,500 fitness facilities across Australia
- Novated Car Leasing options through our partner 14 weeks paid Parental Leave & access to Remedy's Bump to Baby program
