Continous Improvement Manager, Utr Aces

2 weeks ago

Sydney, New South Wales, Australia Amzn Commercial Srvcs Pty Ltd Full time
Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment

  • Proven analysis and problemsolving skills
  • You feel responsible for the quality of your work whilst striving for steady excellence and optimization
  • High level of written, verbal and interpersonal skills
  • Data analysis skills and familiarity with supporting tools e.g. MS Excel


An exciting new role has become available for a Continuous Improvement Manager to join the ACES (Amazon Customer Excellence Systems) team.

Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business.

You will contribute to the optimisation of our Delivery Station operations, providing teams with knowledge and tools to improve performance.


This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.

You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.


Please note this role will be based in a delivery station (Sydney, NSW) and will require 25% travel within Australia.

You will need to be comfortable working across non-traditional shift patterns which include nights and weekends.

Key responsibilities:

  • To act as a firsthand contact for station management regarding process improvements and benchmarking. You will work on effective change processes and contribute to network standardisation via best practice sharing
  • Monitor the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates
  • Contribute to audit initiatives and support resultsdriven action planning
  • Contribute to deployment of Process Standard implementations and upgrades within the delivery station, partnering with station management and key stakeholders
  • Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
  • Ensure station teams understand benchmark rates and are trained in technical configurations to drive accurate reporting and productivity boosts
You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.

  • Bachelor's degree preferably in Operations, Engineering or Logistics
  • Six Sigma qualification

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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