Aces Manager, Delivery Services Aces

2 weeks ago

Sydney, New South Wales, Australia Amazon Commercial Services Pty Ltd Full time
3+ years of team management experience

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and nontech teams experience
  • 3+ years of delivering cross functional projects experience
  • Experience defining program requirements and using data and metrics to determine improvements
At Amazon, we're working to be the most customer-centric company on earth.

Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.

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Do you want to be part of a team that is bringing Amazon to the front door of our customers across Australia? Do you want to help design, develop and improve the way Amazon builds this business? Then this is your opportunity to make history

Key job responsibilities

  • Drive cost saving projects from start to finish.
  • Develop metrics and set up tools to measure operational performance of sort centers/ Last mile as part of the business growth.
  • Review and analyze customer defect data and develop corresponding action plans to reduce/improve.
  • Develop and execute action plans that increase quality and service.
  • Use lean techniques to root cause process deviations and develop countermeasures for these deviations.
  • Work closely with stakeholders to secure resources for projects and provide support for other initiatives as needed.
  • Travel to sort center/ last mile sites to develop, evaluate and ensure compliance of improvement initiatives.
  • Document, standardization, quality and productivity enhancements.
  • Support with key data, parity requirements into annual planning cycles
Sydney, AUS

  • Experience in data mining, data management, reporting, and SQL queries
  • Experience using large data sets to build business strategy, visual representation across tools such as PowerBi, Quicksight & Tableau.

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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