Regional Learning Manager, Delivery Services Aces

2 weeks ago

Sydney, New South Wales, Australia Amazon Commercial Services Pty Ltd Full time
A completed Bachelor's degree from an accredited university or 2+ years Amazon experience

  • Ample experience and expertise in program and project management in a matrix organisation
  • Experience in instructional design, including needs analysis and multimedia instruction
  • Experience formulating and implementing training strategies, policies, and procedures for standardisation and delivery of training methodology throughout an organisation
  • Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts.
  • Experience in managing remote teams through online support.
  • Proficient experience and expertise in data analysis and visualisation


The Regional Learning Manager, will be responsible for executing the strategy for learning and development initiatives that support the business objectives of Delivery Services Australia to include all Operations teams.

They will play a critical role in the ACES Learning team, supporting change & development within the organisation and ensuring all training intervention represent best practice and is industry leading.


The Regional Learning Manager is responsible for using the Learning team as a lever to develop and implement standard work practices and improve safety, quality, and performance results, with a primary focus on delivering core learning programs (new hire onboarding, vendor onboarding, technology training, other site-specific implementations), local area vendor performance, and Training Return on Investment (ROI).

Reporting to the Delivery Services L&TD Manager, you will partner with global and local teams to ensure the all training content meets the requirements for all regions where AU Delivery Service operates, determining current and future skill needs.

Key job responsibilities

  • Foster the development and growth of Amazon employees (onboarding, mentoring, teaching, etc.).
  • Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
  • Fully understand workflow, daily production goals and reports used to drive the business.
  • React quickly and efficiently to production imperatives, scheduling conflicts and networkwide rollouts.
  • Ensure and drive best practices standardisation across all departments and sites.
  • Ensure network standard training programs are implemented and consistently utilised as required across delivery services.
  • Ensure that training is tracked and recorded, including progress and skill sets.
  • Create, manage and update training content and associate compliance audits.
  • Analyse and understand data to suggest improvements for training and operations.
  • Track and communicate Learning goals, assignments and progress locally and at a network level.
  • Take ongoing responsibility for ensuring that the sites in region are operating safely in accordance to standard work and collaborate to correct where necessary.


This is a 'sleeves rolled up' role when you will be setting the direction for training delivery, ensuring that it is executed to plan.

It's also a great opportunity to combine your passion for business development, learning and technology.

Sydney, NSW, AUS

  • Experience with adult learning theory, course facilitation, human performance improvement, and knowledge management
  • Unix, SQL, and Database Administration Skills
  • Proven ability to develop and build effective teams
  • Ability to deal with ambiguity and competing priorities
  • Ability to actively use training data to track, trend, and manage training efforts
  • Strong organisational, interpersonal and communication skills
  • A strong focus on internal customers' needs and satisfaction, with an emphasis on demonstrating return on investment in training.

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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