Manager Continuous Improvement

1 week ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time
Be at the heart of improving digital experiences for our disrupted customers

  • Take this opportunity to grow and diversify your career
  • Permanent role based at our Mascot Campus
We've always been pioneers, and we're proud to see that spirit in our people today.

Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.


In your role as Manager Continuous Improvement - Digital Disruptions you will be responsible for managing Continuous Improvement and Operational BAU across the digital channels for disruptions.


Leveraging best-practice delivery & process improvement practices, you will develop, execute and implement innovative solutions that improve the efficiency and effectiveness of our digital service offerings.

You are empowered to

  • Leverage frontline feedback, analytics, customer insights & research to identify opportunities
  • Engage stakeholders to develop and implement solutions
  • Own and prioritise a backlog of work consisting of continuous improvement and operational BAU items to deliver the highest customer and business value
  • Drive and embed a culture of continuous improvement in order to drive innovation and generate tangible results, in the short, medium and longterm
To be successful in this role you will bring:

  • 5+ years experience in a Continuous Improvement or Business Process Improvement environment including applied knowledge of methodologies and frameworks (eg Lean Six Sigma)
  • 3+ years proven experience in managing teams including coaching, developing and supporting team members to excel in their daytoday roles
  • 3+ years working in Agile/Scrum delivery team with experience in prioritisation, planning, risk management and execution
  • Advanced communication, presentation and stakeholder management skills (including vendor management)
  • Working understanding of digital technologies and UX/UI design concepts across mobile, web and technical infrastructure
  • Demonstrated ability to champion the voice of the customer and genuine interest in driving deep organisational improvements through close collaboration with many cross functional stakeholders
  • Demonstrated ability to balance customer, operational, commercial, strategic, safety and regulatory factors when making recommendations to improve processes
  • Demonstrated ability to balance short term needs with long term objectives
  • Confident to constantly challenge the status quo across a wide range of operational processes
  • Tertiary qualification or industry certification
Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close Thursday 14th March

  • Why Qantas?_
  • You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
  • There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
  • The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today.

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