Administration Support Officer

2 weeks ago

City of Banyule, Australia Australian Public Service Commission Full time

Australian Radiation Protection and Nuclear Safety Agency

Administration Support Officer Primary purpose of the role Primary purpose of the role Under general guidance and direction, you will be responsible for providing subject matter expertise to the PRMS laboratory Information Management System (LIMS) project and administration support for the PRMS portal. You will also support the dispatching of personal radiation monitoring service (PRMS) monitors and ensuring that monitors are returned in a timely manner. You will provide high level customer service to existing clients and promote the agency's PRMS service to potential clients. You will also undertake responsibility of the stock levels for inventory used within the PRMS area and provide support to other Administrative Support functions as required.
The key duties of the position include: Key accountabilities
  • Provide subject matter expertise to the PRMS LIMS project
  • Support the ongoing administration support for the PRMS portal
  • Provide exceptional customer service to PRMS clients
  • Respond to all client issues raised, or escalate as required where issues are of a sensitive or serious nature
  • Support the efficient and timely distribution of PRMS monitors and their timely return at the conclusion of the monitoring period
  • Identify and implement improvements to work practices and interactions with clients
Our ideal candidate - job specific capabilities Our ideal candidate - job specific capabilities You should possess well developed communication and interpersonal skills that can be applied to internal and external clients, service providers and contractor in building productive working relationships.

You will possess personal drive and integrity together with a demonstrated capacity to work cohesively within a team environment, displaying initiative, tact and independent judgement in carrying out your specific responsibilities.

You will possess up to date knowledge and experience of technology including Microsoft Office programs and experience using a LIMS.

You must hold Australian citizenship or possess permanent residency status leading to citizenship and be prepared to travel interstate from time to time as required. ARPANSA requires all new employees to obtain and maintain a Baseline security clearance as a condition of engagement. Selection criteria There are five selection criteria for this role. If you want to advance your career, please tells us your skills, experiences and achievements that demonstrate all selection criteria in no more than 1000 words in total. Demonstrated high level client service skills. Demonstrated capacity to work in an organised and systematic manner, set priorities and meet deadlines. Experience working as part of a diverse team to achieve a common goal. Demonstrated initiative and a positive attitude towards Agency change management initiatives. Demonstrated ability and experience in the use of technology including the suite of Microsoft Office programs and laboratory information management systems. How to apply Applications can be lodged through ARPANSA Recruitment Portal.

Your application will consist of resume, ARPANSA cover letter to be completed via the portal, contact details for two referees and a '1000-word pitch' that considers:
  • Key accountabilities
  • Job specific capabilities
  • Selection criteria.
For more information, please contact Ben Paritsky at

Application close: 12 June 2024

This position will be offered as Part time at 0.6FTE.

ARPANSA recognises the need for our workforce to reflect the community we serve and provide an inclusive environment that respects and values diversity. We strongly encourage qualified applicants from diverse backgrounds to apply.
Getting to know the Australian Radiation Protection and Nuclear Safety Agency

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community.

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