Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Australian College of Nursing Full time
Posted: 09/02/2024-
Closing Date: 23/02/2024- Salary: $67, $77,

Job Type:

Permanent - Full Time- Location: Sydney- Job Category: Administration and Office,Call Centre and Customer Service,OtherThe Australian College of Nursing (ACN) is the national, professional body representing, educating and connecting Australia's vibrant community of nurses.

At ACN, we're proud of our diverse and dynamic workforce and are looking for similarly dedicated individuals to join our team.

We are committed to high performing teams, which is why ACN offers:

  • Dynamic, fast-paced working environment with a results-driven team
  • Hybrid work environment
  • Fantastic range of employee benefits, monthly ADO, 10 Days of Christmas Shutdown leave each year, and many more


With a strong focus on 'Shaping Health, Advancing Nursing' - improving the careers of nurses and subsequently the quality of patient care in the community - you can be sure that you are joining an organisation that makes a positive impact.

So if you are looking to be part of a high performing team within an affirmative and learning based culture, ACN is looking for you


To deliver high-quality customer services to ACN students, educators, and staff, emphasising student administration, particularly in clinical placement administration and allocation.


This role involves a significant level of responsibility for maintaining databases and overseeing intricate processes, payments, and student administration, with a focus on ensuring compliance with clinical placement guidelines.


The team member is anticipated to actively engage with students, staff, various external providers, and the general public, entailing communication with members, facilities, and facilitators.


Desired Skills and Experience:

To be considered for this exciting role, you will need to meet the following selection criteria and demonstrate how you meet these in a covering letter:

Selection Criteria

  • Relevant qualifications or work experience in a similar role or sector (Higher Education and Student services).
  • Experience with administration of student clinical placements.
  • Experience in an administrative position with a Higher Education provider or healthcare provider.
  • Demonstrated highlevel computer skills and proficiency in the use of Microsoft Office software and student management system(s).
  • Proven ability and willingness to work collaboratively with a diverse group of internal and external customers.
  • Demonstrated highlevel written and verbal communication skills.
  • Proven welldeveloped interpersonal, problemsolving, and time management skills.
  • Demonstrated ability to multitask in a high volume and deadlinedriven environment whilst maintaining a high standard of work.
  • Demonstrated accuracy of work and attention to detail.
  • Excellent understanding and best practices in financial arrangements.
  • Highlevel aptitude and demonstration of customer service delivery.
  • Takes a proactive and problemsolving approach to issues
  • Demonstrated ability to communicate with staff and the public at all levels effectively, verbally and in writing, with confidence, friendliness, and with a professional telephone manner.
  • A demonstrated ability to maintain confidentiality.

Desirable criteria

Please note
:
this position is permanent full-time.
First Nations People are encouraged to apply.

  • ACN is committed to ensuring the health and safety of those who attend our premises. This includes accepting responsibility to provide, so far as is reasonably practicable, a workplace that is safe and without risk to health for all team members, and members of the broader community. ACN requires all employees to have received both COVID19 vaccinations (or an approved medical exemption) in line with the state based government vaccination mandates or by April 2022 for all team members, all new employees joining ACN must also meet this requirement. If you have any questions or concerns about how this may impact you, please reach out to us to discuss this further._

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    You're willing to try complex and diverse work.You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.In this role, you'll:This role will see you resolve escalated requests and disputes related to Tolling ticketing or concession schemes.You will: Manage...

  • Project Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer. Ongoing role. Flexible working locations across our Gosford, Wollongong, Lithgow, Maitland, or Parramatta offices.?Hybrid working.An exciting opportunity has arisen for a Project Officer to join the Customer Programs team within the Revenue NSW Fines and Debt Optimisation & Project Delivery unit.The Customer Programs team leads a number of...

  • Project Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer - Program Delivery Team, Temporary full-time opportunity, locations are flexible across NSW with hybrid workingAn exciting opportunity has arisen for a Project Officer to join Program Delivery Team within Revenue NSW.The Program Delivery team in Taxes & Grants are tasked with leading innovative and best practice programs. The program team...

  • Operations Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Officer, Ongoing role. Primary location Parramatta with possible flexibility across other locations such as Gosford and Wollongong. Attendance at various RNSW sites may be required from time to time. Hybrid flexible working arrangements,An exciting opportunity has arisen for an Operations Officer to join the Governance and Risk team within Duties...

  • Policy Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Policy OfficerGrade 7/8, Ongoing position available, full-time, with potential for Talent Pool creationLocation: Sydney, flexible working conditionsAre you passionate about shaping policies that positively impact the lives of individuals and businesses in New South Wales?Are you a strong communicator with exceptional stakeholder management skills, experience...

  • Assistant Technical Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Assistant Technical Officer.- Grade 5/6. Salary commencing from $93,295 p/a + Super Multiple Ongoing roles Hybrid flexible working with a regular landing day at our Parramatta locationThese roles sit within the Business Taxes team within Revenue NSWAbout the team:As NSW's principal revenue agency, Revenue NSW administers state taxation and revenue for and...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support Officer, Ongoing, locations are flexible across NSW with hybrid workingAn exciting opportunity has arisen for an Operations Support Officer to join the Property Tax (First Home Buyers Choice) Operations within Revenue NSW.The roles are within our Customer Service, Taxes and Grants division within Revenue NSW. We are seeking to recruit...

  • Finance Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Finance Support Officer, Temporary Opportunity for 12 months, Sydney Location with hybrid workingAn exciting opportunity has arisen for a Finance Support Officer to join the Operations Procurement Team within DCS NSW.The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are passionate about putting the...

  • Assistant Operations Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Operations Officer. Ongoing role. Parramatta location with hybrid working arrangements. As a member of a large team, you will be required to attend our Parramatta office for meetings at least once a week.We currently have an exciting opportunity for a customer-focused Assistant Operations Officer to join the Payroll Tax Operations team in Business...

  • Project Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Project Officer, Ongoing, Roles can be based in Sydney and various locations will be considered, flexible working from homeWe are looking to welcome new members to our team who are seeking a rare and rewarding opportunity to make an impact delivering customer-centric government initiatives.Do you love preparing presentations and communicating complex...

  • Assistant Compliance Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Compliance Officer, Ongoing, Parramatta location with hybrid workingAn exciting opportunity has arisen for a customer-focused Assistant Compliance Officer within our audit teams to join the Business Taxes unit in our Taxes & Grants division within Revenue NSW.In this role, you will undertake a range of desk and field audits, including more complex...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support OfficerGrade 3/4, OngoingAbout this roleOperations Support Officer. Multiple ongoing roles. Primary location Parramatta with flexibility across other locations such as Gosford and Wollongong. Hybrid flexible working arrangements.Exciting opportunities have arisen for Operations Support Officers to join the Duties Service team - Duties &...

  • Manager, Aboriginal Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...

  • Administrative Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Administration Officer:Role particulars:Role title:Administrative Officer (DSO)Branch and Division:Construction Services Metropolitan, SafeWork NSWLocation:Parramatta/NegotiableDuration: Permanent OngoingClosing Date: Friday 1st December 2023 [9:59AM]About the Role*:SafeWork NSW is the State's workplace health and safety regulator. Our focus is to reduce...

  • Major Incident Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Major Incident OfficerTemporary 6 months (possibility of conversion to ongoing)Grade 7/8The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.About the RoleWe are looking for an...

  • Assistant Operations Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Operations Officer - Duties, Ongoing, Gosford, Parramatta or Wollongong locations with hybrid workingAn exciting opportunity has arisen for an Assistant Operations Officer to join our Electronic Duties Returns (EDR) Governance team within the Duties Compliance area at Revenue NSW.As an Assistant Operations Officers you will be responsible for...

  • Policy Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Policy AdvisorPolicy & Strategy, Better Regulation Division(NSW Fair Trading)Department of Customer ServiceWe are looking for a driven and passionate person wanting to work on policy and law reform across a diverse range of consumer protection, building and industry regulation issues.If you have an interest in public policy and want to make a real difference...

  • Assistant Policy Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Assistant Policy AdvisorPolicy & Strategy Branch, Better Regulation Division(Fair Trading, SafeWork NSW)Department of Customer ServiceWe are looking for driven and passionate people wanting to work on policy and law reform across a diverse range of consumer protection, worker safety and industry regulation issues.If you have an interest in public policy and...