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Call centre Operators

2 months ago

Eight Mile Plains, Australia Randstad Australia Full time
Randstad are currently seeking Customer Service super stars to join our partnered clients growing call centre team

What is on offer:

  • Part time, permanent roles in a customer centric/call centre environment
  • Based in Eight mile plains with hybrid opportunities after training
  • Laptop & headset provided
  • 4 weeks of initial training + ongoing support
  • An opened door to the world of insurance
  • Career progression across a multi-layered, growing company
  • rotating roster Monday - Saturday for permanent staff with hours rostered falling between 8am- 3pm (enjoy a week day off & Saturdays include a 50% loading)
  • 5 hour shifts across a 5 day working week
  • $31-$32 per hour + super
    What we are seeking:
    • Customer Service experience (preferable minimum is 2 years experience). This experience could include but is not limited to: Hospitality, retail, travel & tourism, call centre etc
    • Ability to respond, handle, and potentially escalate customer enquiries
    • Assist with inbound call regarding claims lodgement OR servicing memberships
    • A tech savvy approach, the ability to navigate systems (This will be covered in the training but experience working with computers or systems is desirable)
    • The resilience to be able to undergo difficult conversation and remain solutions focused to ensure a positive outcome for customers
    • Demonstrated ability to work independently, with effective multi-tasking skills
      An Important note:
      • Australian citizens or permanent residents only These positions will also require the ability to pass a criminal history check.

        Please APPLY below or send an email to Brisbaneassessmentcentre@randstad.com.au with your updated CV.

        We look forward to working with you

        At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


        skills

        customer service, call center, inbound calls, inbound customer service, claims, insurance, claims consultant, motor claims, insurance claims

        education

        Secondary School/High School