Retention Specialist
7 months ago
Customer retention, calls and customer interaction
- Manage inbound & outbound customer sales & retention
- Additional Commission incentive, training and development program
**About the business**:
Successful, iconic Australian-owned company is seeking an experienced Retention Specialist for their retail and convenience business. The companies offering transitions across convenience, QSR, and Fuel.
**About the role**:
We are seeking an energetic Retention Specialist to join an expanding team to help manage and assisting in growing a portfolio of new and established clients.
You will be responsible for growing, maintaining, and developing the relationship for all customers in the Card portfolio.
You will be responsible for:
- Proactively calling existing customers to maintain their relationship.
- Dealing with incoming retention / account queries, issues, and the day to day needs of customers as they arise, including standard account calls and customer retention calls both proactive and reactive.
- Follow communication, expansion, retention, and cancelation procedures, guidelines, and policies.
- Make outbound calls to potential new customers for new business acquisition.
- Assist with customer calls to the Call Centre:
**Role Expectations and Outcomes**:
- Exceptional phone manner and active listening skills.
- Excellent written and verbal communication skills, and high attention to detail.
- Strong interpersonal, organisational, and time management skills.
- Ability to meet competing deadlines, and manage priorities and outcomes.
- Intermediate in Microsoft Office skills (Word, Excel, PowerPoint, and Outlook). ERP system experience is a bonus but not essential **(training provided).
-
Pricing Analyst
5 months ago
Eight Mile Plains, Australia RACQ Full time**Pricing Analyst / Specialist** **(** **Job Number**: **2300019C** **)** **Description** **About the role** We have a great permanent full-time opportunity for a Pricing Analyst/ Specialist to join us in our Insurance Pricing team. The primary purpose of this important role is to support and improve customer remediation process around insurance...
-
Insurance Learning Specialist
6 months ago
Eight Mile Plains, Australia RACQ Full time**Insurance Learning Specialist **(**Job Number**:240000RV**)** **Description** RACQ is searching for two talented Insurance Learning Specialists to join our dynamic Insurance Capability team. In these permanent and 12-month contract positions, you will play a pivotal role in designing, developing, and implementing innovative learning solutions for our...
-
Home Lending Specialist
5 months ago
Eight Mile Plains, Australia RACQ Full time**Home Lending Specialist** **(** **Job Number**: **230001O1** **)** **Description** Looking for a role to engage with members and prospective members to provide outstanding lending and banking outcomes, through achieving personal goals and contributing to team achievements? In this role you will also provide support to the Team Manager Lending and take a...
-
Electrical Service Technician
2 weeks ago
Eight Mile Plains, Queensland, Australia Stowe Australia Full timeAbout the RoleStowe Australia is currently seeking experienced and skilled Electricians to join our Client Service Team for works within Southeast Queensland.This position requires the delivery of quality services to our extensive customer base. Paramount to this role is total compliance with all OH&S procedures and instruction given by Stowe Australia and...
-
HR Generalist
5 months ago
Eight Mile Plains, Australia Champion Health PTY LTD Full time**HR Generalist Officer VACANCY -- NEW GRADS WELCOME** Champion Health is looking for a part time or full-time HR Generalist to join our high performance multi-disciplinary clinics on a minimum of 65k per year full time salary **(up to 80k+ dependent on experience and skills).** **About Champion Health** Champion Health started in 2016 and is an...
-
Client Success Specialist
7 months ago
Eight Mile Plains, Australia Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
Junior Account Executive
6 months ago
Eight Mile Plains, Australia MediaCast Full timeIf you're looking for your first career job, look no further than the rapidly growing, fast-paced MediaCast. We are looking to add an entry-level role of a Junior Account Executive to our team of experienced, passionate and strategic-thinking PR professionals. MediaCast is one of the fastest-growing PR agencies in Australia, catering to clients in...
-
Client Success Specialist
5 months ago
Eight Mile Plains, Australia FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Travel Percentage**: 0% Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. **About the team** Payrix is...
-
Technical Support Specialist Brisbane QLD
7 days ago
Eight Mile Plains, Queensland, Australia Stowe Australia Full timeAbout Stowe AustraliaStowe Australia is one of the largest and most diversified electrical and communications companies in Australia, with a rich history spanning over three generations of family ownership.The company values its people as its main asset and invests heavily in their development and retention, earning a reputation as an employer of choice in...
-
Qld Regional Manager
5 months ago
Browns Plains, Australia For Health Group Full timeThe Company ForHealth Medical Centres are leaders in accessible healthcare providing every Australian with the right to affordable, high-quality healthcare no matter the location or financial circumstances. Our Medical Practitioners offer their patients a lifetime of holistic care and are experienced, caring and friendly. We provide patient centred care and...
-
Club Manager
5 months ago
Redbank Plains, Australia MyFirstGym Full time**MFG Club Manager** **About the business** MyFirstGym is a one stop fitness shop for children from 7 months right through to 15 years. We deliver outcome-based programs and inspire kids to fall in love with movement and fitness. Our development programs are designed to improve children's physical literacy, while our specialty programs are designed to...
-
Transport Supervisor
2 months ago
Mile End, Australia ANC Delivers Full timeSpark the change you want by joining a leading, national organisation - Take the lead on driving and delivering high performance - 12 months Full time Contract with possible extension ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers. Our purpose is to unlock...
-
Grounds Maintenance Specialist
1 month ago
Emu Plains, New South Wales, Australia Catholic Schools Parramatta Diocese Full timeJob SummaryThe successful applicant will be responsible for undertaking day-to-day maintenance and minor works of the College facilities, ensuring they are clean, safe, and presentable for students and staff.Key ResponsibilitiesRespond to all College facility-related issues, including minor repairs and general maintenance requirements.Keep grounds and...
-
Delivery Experience Lead
1 month ago
Mile End, Australia ANC Australia Full timeANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers.Our purpose is to unlock the full potential of a customer’s purchase by fulfilling the delivery promise. We do this by being the best at integrated last mile delivery for mixed and complex freight where value is...
-
Financial Administrator
4 weeks ago
Seventeen Mile Rocks, Queensland, Australia Frontline Construction Australia Full timeAbout the companyFrontline Recruitment Group is a leading provider of recruitment services, established in 1995. Our team of specialist consultants works closely with clients to match talented professionals with exciting career opportunities.About the roleWe are seeking an experienced Bookkeeper / Administrator to join our client's dedicated team of...
-
Employee Mentor
6 months ago
Mile End, Australia Workskil Australia LTD Full time**About the Role** The Employee Mentor role will support a cohort of new staff in Employment Service programs. The role will provide hands on mentoring, technical training, individual and small group coaching sessions, and support new employees to successfully complete their role specific induction plan. The role will support Line Managers to appropriately...