Retention Specialist

8 months ago

Eight Mile Plains, Australia OnTalent Full time

Customer retention, calls and customer interaction
- Manage inbound & outbound customer sales & retention
- Additional Commission incentive, training and development program

**About the business**:
Successful, iconic Australian-owned company is seeking an experienced Retention Specialist for their retail and convenience business. The companies offering transitions across convenience, QSR, and Fuel.

**About the role**:
We are seeking an energetic Retention Specialist to join an expanding team to help manage and assisting in growing a portfolio of new and established clients.

You will be responsible for growing, maintaining, and developing the relationship for all customers in the Card portfolio.

You will be responsible for:

- Proactively calling existing customers to maintain their relationship.
- Dealing with incoming retention / account queries, issues, and the day to day needs of customers as they arise, including standard account calls and customer retention calls both proactive and reactive.
- Follow communication, expansion, retention, and cancelation procedures, guidelines, and policies.
- Make outbound calls to potential new customers for new business acquisition.
- Assist with customer calls to the Call Centre:
**Role Expectations and Outcomes**:

- Exceptional phone manner and active listening skills.
- Excellent written and verbal communication skills, and high attention to detail.
- Strong interpersonal, organisational, and time management skills.
- Ability to meet competing deadlines, and manage priorities and outcomes.
- Intermediate in Microsoft Office skills (Word, Excel, PowerPoint, and Outlook). ERP system experience is a bonus but not essential **(training provided).

  • Insurance Learning Specialist

    7 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Insurance Learning Specialist **(**Job Number**:240000RV**)** **Description** RACQ is searching for two talented Insurance Learning Specialists to join our dynamic Insurance Capability team. In these permanent and 12-month contract positions, you will play a pivotal role in designing, developing, and implementing innovative learning solutions for our...

  • Pricing Analyst

    7 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Pricing Analyst / Specialist** **(** **Job Number**: **2300019C** **)** **Description** **About the role** We have a great permanent full-time opportunity for a Pricing Analyst/ Specialist to join us in our Insurance Pricing team. The primary purpose of this important role is to support and improve customer remediation process around insurance...

  • Home Lending Specialist

    6 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Home Lending Specialist** **(** **Job Number**: **230001O1** **)** **Description** Looking for a role to engage with members and prospective members to provide outstanding lending and banking outcomes, through achieving personal goals and contributing to team achievements? In this role you will also provide support to the Team Manager Lending and take a...

  • HR Generalist

    6 months ago

    Eight Mile Plains, Australia Champion Health PTY LTD Full time

    **HR Generalist Officer VACANCY -- NEW GRADS WELCOME** Champion Health is looking for a part time or full-time HR Generalist to join our high performance multi-disciplinary clinics on a minimum of 65k per year full time salary **(up to 80k+ dependent on experience and skills).** **About Champion Health** Champion Health started in 2016 and is an...

  • Client Success Specialist

    9 months ago

    Eight Mile Plains, Australia Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Client Success Specialist

    7 months ago

    Eight Mile Plains, Australia Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Client Success Specialist

    6 months ago

    Eight Mile Plains, Australia FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Travel Percentage**: 0% Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. **About the team** Payrix is...

  • Qld Regional Manager

    7 months ago

    Browns Plains, Australia For Health Group Full time

    The Company ForHealth Medical Centres are leaders in accessible healthcare providing every Australian with the right to affordable, high-quality healthcare no matter the location or financial circumstances. Our Medical Practitioners offer their patients a lifetime of holistic care and are experienced, caring and friendly. We provide patient centred care and...

  • Club Manager

    6 months ago

    Redbank Plains, Australia MyFirstGym Full time

    **MFG Club Manager** **About the business** MyFirstGym is a one stop fitness shop for children from 7 months right through to 15 years. We deliver outcome-based programs and inspire kids to fall in love with movement and fitness. Our development programs are designed to improve children's physical literacy, while our specialty programs are designed to...

  • Transport Supervisor

    4 months ago

    Mile End, Australia ANC Delivers Full time

    Spark the change you want by joining a leading, national organisation - Take the lead on driving and delivering high performance - 12 months Full time Contract with possible extension ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers. Our purpose is to unlock...

  • Employee Mentor

    7 months ago

    Mile End, Australia Workskil Australia LTD Full time

    **About the Role** The Employee Mentor role will support a cohort of new staff in Employment Service programs. The role will provide hands on mentoring, technical training, individual and small group coaching sessions, and support new employees to successfully complete their role specific induction plan. The role will support Line Managers to appropriately...

  • Employee Mentor

    4 weeks ago

    Mile End, Australia Workskil Australia Ltd Full time

    **About the Role** The Employee Mentor role will support a cohort of new staff in Transition to Work and Parent Pathways Service programs. The role will provide hands on mentoring, technical training, individual and small group coaching sessions, and support new employees to successfully complete their role specific induction plan. The role will support...